Search found 60 matches

by msultan
Tue Nov 28, 2017 4:20 am
Forum: Issues with a specific server
Topic: Stats down? [No]
Replies: 45
Views: 10993

Re: Stats down? [Yes]

Hello everyone,
Sorry about the delay in getting this fixed. Hopefully, all the WUs have now being credited and stats is back online. Please let us know if there are more issues.
Best,
Muneeb
by msultan
Thu Sep 14, 2017 8:16 pm
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

Alright, all the ranking issues should be fixed now.
by msultan
Thu Sep 14, 2017 3:33 pm
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

Thanks for all the detailed reports everyone. I will get our front-end developer involved today to see if I missed some sub-routine's access to our system which is causing the weird ranking issue. I have already emailed them so it should hopefully get resolved fast.
by msultan
Thu Sep 14, 2017 3:11 am
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

This is a little nit-picky, but I'm noticing a drastic offset on the team rankings, and there are a lot of users across most teams with "N/A" rankings. I've not seen this behavior before. Is this expected? Could you please give me an example on the stats page? I can take a look in the mor...
by msultan
Thu Sep 14, 2017 12:28 am
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

Stats should hopefully be fully back up. Please to the following URL for more details viewtopic.php?f=24&t=30285
by msultan
Wed Sep 13, 2017 4:05 am
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

So I am planning on starting the migration tomorrow morning at 10am. This means that the last stats update is gonna be at 9am PST. Hopefully, we should have everything moved and sorted out pretty soon.
by msultan
Wed Sep 13, 2017 2:02 am
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

Right so the issue is still there. Its just a bit more intermittent. It is likely that I will try and move some of our infrastructure to more robust machines tomorrow. Sorry for all the issues everyone.
by msultan
Tue Sep 12, 2017 8:52 pm
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

Thanks a lot for the support everyone. This is the least we can do given that all of you are generously donating compute time for our calculations. I think I have the root cause figured out but it will likely require taking stats offline for more than a few hours. Please let me know if there are mor...
by msultan
Tue Sep 12, 2017 7:04 pm
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

The stats should now start to get updated. i am still crediting the missing WUs but they should hopefully be done by the end of today. I am doing them in batches to figure out exactly why the system is breaking. Please let us know of further issues.
by msultan
Tue Sep 12, 2017 5:57 pm
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

We are currently running a manual stat update, it should take a few hours since A LOT of WUs are currently un-accredited. I am sorry this wasnt caught earlier on.
by msultan
Tue Sep 12, 2017 5:11 pm
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

We are looking into the stats issue. Please give me a few hours to see what might be up. Our initial attempt to debug this didnt work.
by msultan
Mon Jun 26, 2017 5:03 am
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

Thanks for the email, i am trying to take a look at the problem now but it might not get fixed before tomorrow morning.
by msultan
Tue May 30, 2017 9:39 pm
Forum: Issues with a specific server
Topic: WU's Not Being Assigned by 171.67.108.102/171.67.108.105/?
Replies: 142
Views: 38418

Re: WU's Not Being Assigned by 171.67.108.102/171.67.108.105

Hello everyone, I apologize for the late response. 171.67.108.105 is my WS, which has been given assignemnts by the WS even though it has no assignable jobs. We are currently trying to fix the problem with the AS where it keeps sending jobs to my WS. In the meanwhile, I have reduced the priority of ...
by msultan
Sun Jan 22, 2017 1:45 am
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

Seems the stats are indeed down again. Their web site hasn't show an update since: Sat Jan 21 10:00:23 PST 2017 Thanks for the quick notice everyone, the stats machine has randomly gone offline. i have notified the IT department but we might not see anything concrete until monday. Sorry about the i...
by msultan
Fri Dec 23, 2016 5:25 pm
Forum: Issues with a specific server
Topic: Not getting credit
Replies: 304
Views: 55479

Re: Stats not updating?

Hey everyone, Thanks for the reports and the emails! Defintely appreciate the heads up. Our stats server is definitely down, and I have contacted our sys admins to resolve the issue. Hopefully, it should be done fast.
Best,
Muneeb
ps Merry Christmas!