Password reset failure

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bryan
Posts: 2
Joined: Fri Sep 04, 2015 7:58 pm

Password reset failure

Post by bryan »

Greetings!

As others have mentioned in earlier posts, I, too, cannot perform any administration on my team as the password reset procedure doesn't work for me; I setup the team over a year ago...

All I need to do is change the team name to match our new department name and modify URLs, etc.

I can supply any very and all information about the team (emails, names, machines, locations, etc).

Many thanks,
Bryan
Last edited by bryan on Sat Sep 05, 2015 2:35 am, edited 1 time in total.
Joe_H
Site Admin
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Re: Pasword reset failure

Post by Joe_H »

I have contacted the person who helps take care of password problems and resets, he should be in contact with you.
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bryan
Posts: 2
Joined: Fri Sep 04, 2015 7:58 pm

Re: Pasword reset failure

Post by bryan »

Thank you!
VELVET
Posts: 4
Joined: Sat Apr 23, 2016 9:54 pm

Re: Password reset failure

Post by VELVET »

Hello!
I've the same problem :(

I tried to change team name (ZlukaRUS), but forgot my password and can't recover it...

Can you help me?

Image Image
bruce
Posts: 20910
Joined: Thu Nov 29, 2007 10:13 pm
Location: So. Cal.

Re: Password reset failure

Post by bruce »

I'll notify the Pande Group member who handles team registration. (He should contact you.)
VELVET
Posts: 4
Joined: Sat Apr 23, 2016 9:54 pm

Re: Password reset failure

Post by VELVET »

Thanks!
I'll be waiting )
glenndmel
Posts: 1
Joined: Fri Apr 29, 2016 7:59 am

Re: Password reset failure

Post by glenndmel »

What the valid solution to this issue? I also have the problem.
esorin
Pande Group Member
Posts: 43
Joined: Fri Mar 07, 2008 4:01 am
Contact:

Re: Password reset failure

Post by esorin »

Hi Velvet: I've reset your password and you should have received an automated email with your new password at the address associated with your team. Please PM me if this email is not received or if you have further trouble with that new password.

glenndmel: I will PM you momentarily to address this issue for your team as well.

Fold On...
Eric
VELVET
Posts: 4
Joined: Sat Apr 23, 2016 9:54 pm

Re: Password reset failure

Post by VELVET »

esorin wrote:Hi Velvet: I've reset your password and you should have received an automated email with your new password at the address associated with your team. Please PM me if this email is not received or if you have further trouble with that new password.

Fold On...
Eric
Thanks! )
cedres
Posts: 1
Joined: Tue Jun 14, 2016 6:44 pm

Re: Password reset failure

Post by cedres »

Same problem here... I have created the team yesterday and today I want to change the logo ... the pass dont match... I use the lost password tool but it give just a 'reminder' and not the full password... so I have tried all passwords I remember starting with the 'reminder' but any works... can you help me please?
esorin
Pande Group Member
Posts: 43
Joined: Fri Mar 07, 2008 4:01 am
Contact:

Re: Password reset failure

Post by esorin »

Hi Cedres,

I will contact you by PM shortly.

Eric
FreezeFIN
Posts: 1
Joined: Sat Nov 19, 2016 12:39 pm

Re: Password reset failure

Post by FreezeFIN »

Same here, unable to change team information I've established today. Please send me password reset link, account e-mail same as forum e-mail.
Joe_H
Site Admin
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Re: Password reset failure

Post by Joe_H »

@FreezeFIN - I will bring your post to the attention of the PG member who handles these requests, he will be in contact with you by PM to get the information he needs before resetting a team password.
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