Help: Unable to Modify Team

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Help: Unable to Modify Team

Postby keeperofkeys » Thu Aug 16, 2018 10:42 am

Hi,
I'm trying to modify my existing folding@home team 115101 using the web address listed on the folding@home website

however when I try it keeps telling me "Invalid team number or password or nothing changed", when I request a new password it just informs me "Last reset request was less than 4 hours ago." but I have received nothing..

Am I using the correct website or do i need to contact someone to fix my account??
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Re: Help: Unable to Modify Team

Postby Joe_H » Thu Aug 16, 2018 9:22 pm

Welcome to the folding support forum.

I will send a message to the PG member who can assist you in resetting your account information for your team. He should be in contact with you by PM.
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Re: Help: Unable to Modify Team

Postby keeperofkeys » Thu Aug 16, 2018 11:10 pm

Hi Joe_H,

Thank you Glad to be here, Thank you, for your assistance in this matter.

- Adam
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Re: Help: Unable to Modify Team

Postby esorin » Fri Aug 17, 2018 5:30 pm

Hi keeperofkeys,

It appears our system has changed since the last time a team update was needed on our end, so I'll have to dig into this over the next day or two, but I'll be in contact with you in the next few days, as soon as I'm able to address this for you.

Fold On...
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Re: Help: Unable to Modify Team

Postby keeperofkeys » Sun Aug 19, 2018 9:09 pm

Hi Eric,
Thank you for your assistance.

Regards,
Adam
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Re: Help: Unable to Modify Team

Postby jcoffland » Mon Aug 20, 2018 1:20 am

@keeperofkeys, I double checked and found that the password reset email feature is working correctly. You do have to wait 4 hours between requests. Have you checked your spam? Your team email is at themud.org. If you think you know the password, make sure you follow the instructions on the page. Please try again and let us know if it works or not.
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http://cauldrondevelopment.com/
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Re: Help: Unable to Modify Team

Postby keeperofkeys » Mon Aug 20, 2018 8:34 am

Hi,
Finally received a password reset email today, didn't request it myself but it arrived, so I assume someone worked their magic and I was successfully able to reset the password.

Thanks All
- Adam
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Re: Help: Unable to Modify Team

Postby jcoffland » Tue Aug 21, 2018 1:43 am

Adam, I may have triggered the email. I think there was a problem with how it tracked when the last email was sent. I think it's fixed now.
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Re: Help: Unable to Modify Team

Postby keeperofkeys » Tue Aug 21, 2018 9:20 am

Thank You all working 100%
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