Not receiving e-mail with passkey

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Not receiving e-mail with passkey

Postby sempervigilante » Sun Aug 02, 2020 9:06 pm

Hey, hoping someone can help me -- I signed up to get a passkey, but when I submit the form, I don't receive the e-mail that it tells me I should. Anyone else had issues?
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Re: Not receiving e-mail with passkey

Postby ChristianVirtual » Sun Aug 02, 2020 9:42 pm

Please have a look in your spam folder. It might ended up in there.
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Re: Not receiving e-mail with passkey

Postby sempervigilante » Mon Aug 03, 2020 12:27 am

It is not in my junk folder. I definitely looked before going to the trouble of creating an account here.
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Re: Not receiving e-mail with passkey

Postby bruce » Mon Aug 03, 2020 12:35 am

Who owns your email server domain? (e.g.- what is xxxx if I'm at bruce@xxxx.com)
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Re: Not receiving e-mail with passkey

Postby sempervigilante » Mon Aug 03, 2020 4:04 pm

My domain is one that I own, but mail is handled by a hosted Exchange server from Microsoft 365.
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Re: Not receiving e-mail with passkey

Postby Knish » Tue Aug 04, 2020 7:06 am

yep; there have been threads about ppl from MSFT emails having this issue. Best bet was to use a different account, if i remember right.
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Re: Not receiving e-mail with passkey

Postby Joe_H » Tue Aug 04, 2020 2:15 pm

Is this the same email address that you registered with for the forum? If so we can pass it on to the person maintaining the passkey request site. They may be able to get this latest problem with email going to the MS Office365 site resolved, no idea how long it might take.

As mentioned, your best bet to get a passkey quickly would be to try requesting one to be emailed to another account.

Personally, my observations connected with the Office365 email are a bit negative at the moment. The university I work at is in the process of switching staff accounts to being hosted there, my department's were done just a few weeks ago. I already have had problems with receiving email from some sites that were not an issue before. That includes email from other departments at the university.
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