Passkey generation link in FAQ is not working

Moderators: Site Moderators, PandeGroup

Passkey generation link in FAQ is not working

Postby Bsb5068 » Tue Sep 05, 2017 10:09 am

Hello!

The link on the page
Code: Select all
http://folding.stanford.edu/support/faq/points/passkey/
is not working anymore.
Would you please give us working link to generate new passkey?

Or maybe it can be done via e-mail request?
Bsb5068
 
Posts: 2
Joined: Tue Sep 05, 2017 10:00 am

Re: Passkey generation link in FAQ is not working

Postby Joe_H » Tue Sep 05, 2017 3:02 pm

The fan-web server is down since sometime yesterday evening. It should be worked on today and hopefully back up later in the day.

Unfortunately there is no alternate link and this can not be done through an email.
Image

iMac 2.8 i7 12 GB smp8, Mac Pro 2.8 quad 12 GB smp6
MacBook Pro 2.9 i7 8 GB smp3
Joe_H
Site Admin
 
Posts: 3896
Joined: Tue Apr 21, 2009 4:41 pm
Location: W. MA

Re: Passkey generation link in FAQ is not working

Postby ryoungblood » Tue Sep 05, 2017 8:58 pm

Is there anything we can do as a community to support the F@H team to ensure this happens less in the future? I'm sure some of us would be more than happy to provide additional financial support.
Image
User avatar
ryoungblood
 
Posts: 39
Joined: Wed Jan 18, 2017 10:13 pm
Location: Boulder, CO

Re: Passkey generation link in FAQ is not working

Postby bruce » Wed Sep 06, 2017 3:20 am

FAH currently receives much of its support from the campus network support team and their primary function is keeping the campus systems running for students and faculty. Overnight and especially when school is not in session there isn't a lot of need for prompt support. (I'm not sure what hours the SUNet support staff operates or how many people are involved, but the University is between academic quarters so "everybody" (almost) is spending almost zero time on-campus. Those pieces which can be fixed remotely will probably get serviced during the day shift.

There's already a plan in place to move some functions off-campus -- to a cloud server somewhere -- which is probably a good idea.
bruce
 
Posts: 21416
Joined: Thu Nov 29, 2007 10:13 pm
Location: So. Cal.

Re: Passkey generation link in FAQ is not working

Postby foldy » Wed Sep 06, 2017 3:15 pm

It is fixed now. Maybe some computer science students are interested in helping out? If they live near the compus and get an email server down, they could fix that in one hour. (And could also be interested in fixing FahClient issues to bring that beta to release.)
foldy
 
Posts: 945
Joined: Sat Dec 01, 2012 3:43 pm


Return to Issues with a specific server

Who is online

Users browsing this forum: SteveWillis and 1 guest

cron