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Re: Stats not updating?

Posted: Fri Dec 23, 2016 6:35 am
by snapshot
Yes, indeed. No updates since 10:00 PST.

Re: Stats not updating?

Posted: Fri Dec 23, 2016 7:47 am
by DocJonz
Stats definitely down - perhaps the server decided it needed a break at Christmas as well :-)

(Might be worth one of the Stanford team posting in Vijay's blog to indicate to others that there is a Stats server issue, as the last message in the blog (from the 8th Dec) currently says 'Stats back online'!)

Re: Stats not updating?

Posted: Fri Dec 23, 2016 9:21 am
by snapshot
Should we start a book on whether it'll be back up this week, after Xmas or not until New Year? :wink:

Re: Stats not updating?

Posted: Fri Dec 23, 2016 1:24 pm
by drougnor
My stats system is still pulling flat files, which means the Time/Date stamp is being updated, but the actual data was last changed on the 1pm EST update yesterday. It's been the same data in each successive file since, which indicates that the process that pushes the new results into the flat file is what's down, not the server itself or the publication process.

Just my two cents based on what I'm seeing.

d

Re: Stats not updating?

Posted: Fri Dec 23, 2016 3:19 pm
by Joe_H
I have sent a message to the PG members responsible for issues with the stats system. With the upcoming holiday and Stanford not being in session, it may take a while.

Re: Stats not updating?

Posted: Fri Dec 23, 2016 5:25 pm
by msultan
Hey everyone, Thanks for the reports and the emails! Defintely appreciate the heads up. Our stats server is definitely down, and I have contacted our sys admins to resolve the issue. Hopefully, it should be done fast.
Best,
Muneeb
ps Merry Christmas!

Re: Stats not updating?

Posted: Fri Dec 23, 2016 6:42 pm
by ChristianVirtual
Joe_H wrote: With the upcoming holiday and Stanford not being in session, it may take a while.
Statistically the stats server outages correlates very well with any given event of extended holiday/long weekend. So it behaves as usual. On the positive side: Santa will leave us a huge credit postings once he fixed it. :lol:

Happy holiday greeting to all of you ! :D

Re: Stats not updating?

Posted: Fri Dec 23, 2016 8:03 pm
by caintry_boy
ChristianVirtual wrote:
Joe_H wrote: With the upcoming holiday and Stanford not being in session, it may take a while.
Statistically the stats server outages correlates very well with any given event of extended holiday/long weekend. So it behaves as usual. On the positive side: Santa will leave us a huge credit postings once he fixed it. :lol:

Happy holiday greeting to all of you ! :D
Beginning to wonder if someone doesn't pull the plug on the stats server just for those purposes (extended holiday weekends). :D
Only kidding boys, don't get your panties in a wad!

Y'all be BLESSED and have a MERRY CHRISTMAS!!




:)

Re: Stats not updating?

Posted: Fri Dec 23, 2016 8:21 pm
by bruce
It looks like it's going again:
> Last updated:
> Fri Dec 23 11:00:02 PST 2016
> Fri Dec 23 19:00:02 UTC 2016
>
>Date of last work unit 2016-12-23 12:10:11

Re: Stats not updating?

Posted: Fri Dec 23, 2016 9:01 pm
by drougnor
I can verify the last hourly flat file has updated!

Re: Stats not updating?

Posted: Fri Dec 23, 2016 10:48 pm
by davidcoton
caintry_boy wrote: Beginning to wonder if someone doesn't pull the plug on the stats server just for those purposes (extended holiday weekends). :D
Of course. The lab is short of mains sockets, the server HAS to be unplugged to run the Christmas lights.

Re: Stats not updating?

Posted: Sat Jan 21, 2017 10:16 pm
by drougnor
Just as an FYI - Saturday January 21st, 1pm EST, the Flat file appears to have stopped updating at that update.

The time stamp is being updated as that's how my system knows to pull the next hourly update, but data has frozen as of the 1pm update.

d

Re: Stats not updating?

Posted: Sun Jan 22, 2017 12:02 am
by Skillz
Seems the stats are indeed down again. Their web site hasn't show an update since:

Sat Jan 21 10:00:23 PST 2017

Re: Stats not updating?

Posted: Sun Jan 22, 2017 1:45 am
by msultan
Skillz wrote:Seems the stats are indeed down again. Their web site hasn't show an update since:

Sat Jan 21 10:00:23 PST 2017
Thanks for the quick notice everyone, the stats machine has randomly gone offline. i have notified the IT department but we might not see anything concrete until monday. Sorry about the inconvenience.
Cheers,
Muneeb

Re: Stats not updating?

Posted: Sun Jan 22, 2017 1:26 pm
by HaloJones
The stats server has an uncanny knowledge of when to fail!