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Stats not updating?

PostPosted: Sun Sep 04, 2016 5:31 pm
by artoar_11
Whether the statistics server has stopped? On the page of official statistics I see:

Last updated: Sun Sep 4 03:00:11 PDT 2016
Sun Sep 4 10:00:11 UTC 2016

Re: Stats not updating?

PostPosted: Sun Sep 04, 2016 6:24 pm
by snapshot
A stats update started at 11:00 UTC and is still running six hours later. It's not exactly unusual for the stats server to take Sunday off......
If it doesn't sort itself out, don't expect it to be fixed before 15:00 UTC tomorrow.

Re: Stats not updating?

PostPosted: Sun Sep 04, 2016 9:01 pm
by Nathan_P
Its Labour day in the US tomorrow, better change that to 15:00 UTC on Tuesday....... Unless the stats server has gone on extended vacation again!! :lol: :lol:
I thought the stats server was being migrated to that infernal cloud thing???

Re: Stats not updating?

PostPosted: Sun Sep 04, 2016 10:01 pm
by davidcoton
Nathan_P wrote:I thought the stats server was being migrated to that infernal cloud thing???

That might explain the problem.

Re: Stats not updating?

PostPosted: Sun Sep 04, 2016 11:11 pm
by ChristianVirtual
Even a server in the cloud need a hug, from time to time ...

Re: Stats not updating?

PostPosted: Mon Sep 05, 2016 4:21 am
by road-runner
Which ever server it is definitely on vacation

Re: Stats not updating?

PostPosted: Mon Sep 05, 2016 5:59 am
by drougnor
I can confirm that the flat files are not updating. My stats system is set up to compare the last pulled file date/time stamp to the date/time stamp within the first line of the flat file and will not do anything if there's no difference. I'm not getting any error messages about difficulty connecting, so I can only assume that means, for whatever reason, the flat files themselves (Specifically, the server that builds them from the dynamic data available) are broken. I know we're not likely at all to see resolution before Tuesday, but I wanted to ensure that the right server was being looked at.

Thanks!
d

Re: Stats not updating?

PostPosted: Mon Sep 05, 2016 4:56 pm
by Nathan_P
ChristianVirtual wrote:Even a server in the cloud need a hug, from time to time ...


I thought that one of the reasons for having your stuff on the cloud was that it was always available or has the race to the cheapest way to store data done away with redundancy?

Re: Stats not updating?

PostPosted: Tue Sep 06, 2016 6:44 am
by snapshot
Don't confuse storage with processing. The data have to be knocked into shape, and this is likely to be just one server, before they can be stored in the cloud.

Is there a stats problem?

PostPosted: Tue Sep 06, 2016 2:37 pm
by fredex
I'm monitoring my stats at both extremeOC and Kakaostats.alexbueno.me, and BOTH sites show zero points for Monday 9/5 and so far for today 9/6.

My FAHControl shows in its logs that my system is continuing to crank out the points.

Anybody else having similar issues?

thanks!

Fred

Re: Is there a stats problem?

PostPosted: Tue Sep 06, 2016 3:16 pm
by ChristianVirtual
We all do have the same issue. Once the holiday in US is done and an admin took care the stats will be back. There is a statistical correlation that the stat server often break before holidays ;-)

The good thing: the points not get lost. And come soon into your stats in one or few shot. Don't worry

Re: Stats not updating?

PostPosted: Tue Sep 06, 2016 5:40 pm
by BigApplePi
My only worry is having an outage without a broadcasted explanation. For some it's like knowing there is a horse race or ball game but not being able to watch because the video is blocked out, lol.

Re: Stats not updating?

PostPosted: Tue Sep 06, 2016 6:17 pm
by DocJonz
The PG group often talk about wanting to improve communication - here's an opportunity to update the donors on what's going on - it doesn't cost any money, would only take a minute, and it may even keep some of them happy (I have to say 'some' as there's always a few who will never be :D )

Re: Stats not updating?

PostPosted: Tue Sep 06, 2016 6:59 pm
by snapshot
Yes, a word or three from the team would be appreciated.

Re: Stats not updating?

PostPosted: Tue Sep 06, 2016 8:05 pm
by ra_alfaomega
I checked the fah stats and my points status and I noticed that it was updated, that was 3-4 hours ago. Now if I want to see that page again it doesn't load anymore.