Missing WUs

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Missing WUs

Postby fluke76 » Wed Nov 22, 2017 10:46 am

Not exactly a new donor...just started folding again after a 5+ year hiatus. Since it has been so long I can't remember, but is there somewhere to report WUs that were completed (and sent successfully), but not accounted for? According to my stats page, the date of my last WU is 2017-11-21 09:05:52. I have completed 2 (maybe 3) WUs since then.

Thanks for your assistance.
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Re: Missing WUs

Postby Joe_H » Wed Nov 22, 2017 5:56 pm

Welcome to the folding support forum.

If you can determine that the uncredited WU's were returned to specific WS's, you would report that in this forum - Issues with a specific server. The IP address of the WS a WU is returned to is recorded in the log file. An example that might apply in your case since it was just reported - viewtopic.php?f=18&t=30448.

There is also a forum to report problems with a specific WU - Issues with a specific WU

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Re: Missing WUs

Postby bruce » Wed Nov 22, 2017 6:16 pm

You can search your recent logs for the PRCG numbers of WUs you've completed during your (by default 16) most recent client restarts in the /logs directory inside FAH's data directory. There's also a message associated with each of the uploads. The expected points associated with those messages should be pretty accurate provided you've had a passkey during those time periods after your first 10 WUs which won't have earned a bonus.

There is no report of specific WUs for which you did or did not receive credit other than the periodic points totals show by 3rd party stats sites.

You have to tell us the PRCG numbers of specific WUs you think were not credited.

Please post the first couple of pages of your log per the instructions linked below, plus a segment showing one such error.
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