Reset password always fail

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Reset password always fail

Postby OWEN10578 » Thu Nov 20, 2014 9:50 am

So I tried to reset my password because I forgot them ofc, but I keep getting "Password Reset Failed" and nothing else, no description of what made it fail. If I mistyped my account name or my email I would get the writing something something does not match on our database right? So why is this? It's getting really frustrating! Please help! Because of this I can't change my team's profile. :(
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Re: Reset password always fail

Postby bollix47 » Thu Nov 20, 2014 12:29 pm

Welcome to the folding@home support forum OWEN.

I will direct the staff person responsible for the Team Changes page to your post and he should be in touch soon.
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Re: Reset password always fail

Postby gillenb73 » Thu Nov 20, 2014 4:43 pm

Hi there,

I'm having a similar problem as the OP. I no longer have access to the email address on my team's account. How can I change the email address to my current one?

I would like to be able to edit my team info, but I can't log in or change the email address.

Thanks!
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Re: Reset password always fail

Postby Mint2K » Tue Apr 25, 2017 7:12 pm

I know this is an old thread, but I am also having trouble resetting my team password. Please can someone help?
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Re: Reset password always fail

Postby Joe_H » Wed Apr 26, 2017 3:25 pm

Welcome to the folding support forum.

There are newer topics about this problem, so your post was not seen immediately. I will notify the PG member who handles issues with team passwords, he should be in contact with you.
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