F@H error message

If you're new to FAH and need help getting started or you have very basic questions, start here.

Moderators: Site Moderators, PandeGroup

F@H error message

Postby Strongwolf » Mon Apr 24, 2017 8:38 pm

Every time I start the folding application I get the following message; " your program can't be started because Product Statistics.dll is missing from your computer. Can anyone help with this?
Strongwolf
 
Posts: 5
Joined: Mon Apr 24, 2017 8:29 pm

Re: F@H error message

Postby Joe_H » Mon Apr 24, 2017 8:43 pm

Welcome to the folding support forum.

I don't recognize that DLL file, but it missing probably points to a missing update or optional software installation on your system. What OS are you running on, and to what patch level?
Image

iMac 2.8 i7 12 GB smp8, Mac Pro 2.8 quad 12 GB smp6
MacBook Pro 2.9 i7 8 GB smp3
Joe_H
Site Admin
 
Posts: 3812
Joined: Tue Apr 21, 2009 4:41 pm
Location: W. MA

Re: F@H error message

Postby Strongwolf » Mon Apr 24, 2017 8:51 pm

Thanks for the quick response. I'm running 2 Windows 10 rigs and 2 Windows 7 rigs. I don't know what you mean by patch level.
Strongwolf
 
Posts: 5
Joined: Mon Apr 24, 2017 8:29 pm

Re: F@H error message

Postby bruce » Mon Apr 24, 2017 9:11 pm

ProductStatistics.dll is not a part of FAH.

From what I read on the internet, it is installed with a couple of known programs including Advanced SystemCare 7 published by IObit. Have you installed any programs by IObit? (Intentionally or unintentionally)

Strictly guessing here, but from it's name, I suspect it's tracking sites you visit so advertisements can be customized to your interests. (Unfortunately for them, they won't find any useful marketing information when the FAH software visits the FAH download sites.)
bruce
 
Posts: 21272
Joined: Thu Nov 29, 2007 10:13 pm
Location: So. Cal.

Re: F@H error message

Postby Strongwolf » Mon Apr 24, 2017 11:40 pm

Yes. I bought System Care 10 Pro from Iobit. Do I have to uninstall it?
Strongwolf
 
Posts: 5
Joined: Mon Apr 24, 2017 8:29 pm

Re: F@H error message

Postby bruce » Tue Apr 25, 2017 11:10 pm

I don't see any reason why you should have to uninstall something you want... unless it somehow becomes a proxy server that blocks FAH from being able to get to the internet.
bruce
 
Posts: 21272
Joined: Thu Nov 29, 2007 10:13 pm
Location: So. Cal.


Return to New Donors start here

Who is online

Users browsing this forum: No registered users and 2 guests

cron