Not recieving the passkey (re-sent. Fixed)

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Not recieving the passkey (re-sent. Fixed)

Postby whoonga » Wed Mar 04, 2020 10:12 am

Hello,

I've requested two keys to seperate GMails, but none of them were send to me.
This is now 3 to 4 hours ago.
whoonga
 
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Not reciving passkey

Postby Zappovitz » Wed Mar 04, 2020 3:27 pm

Hi.

I have applied for a passkey twice but have never received an e-mail.

Have checked spam folder.
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Re: Not reciving passkey

Postby Watsyerproblem » Wed Mar 04, 2020 4:15 pm

I have done the same and have also not received an email.
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Re: Not reciving passkey

Postby infecticide » Wed Mar 04, 2020 4:43 pm

Ditto
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Re: Not reciving passkey

Postby Joe_H » Wed Mar 04, 2020 4:45 pm

I just tested on this link for getting a passkey - https://apps.foldingathome.org/getpasskey - and have received one. It comes from a folding account on gmail. Also check to see if an email ended in your spam folder.
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Re: Not reciving passkey

Postby Watsyerproblem » Wed Mar 04, 2020 5:54 pm

I have just done what Joe_H suggested. It is the same link I used before.

I tried it again and it didn't work for my email address. The email didn't arrive in my spam folder or my main email address.
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Re: Not receiving passkey

Postby jlpicard2 » Wed Mar 04, 2020 7:29 pm

I can't get a passkey either. I have tried 2 different domains, including gmail, and nothing is received in spam or inbox. Joe_H, what domain did you successfully get a passkey email on? I am requesting a new passkey, so maybe the problem is new emails aren't going out, but existing passkeys are?
Last edited by jlpicard2 on Wed Mar 04, 2020 8:36 pm, edited 1 time in total.
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Re: Not reciving passkey

Postby Joe_H » Wed Mar 04, 2020 8:17 pm

My initial test was using a new username and a variant of my usual .edu email address at the university I work at. That email went through fine and gave me a totally new passkey.

I just tested using another new username and my Gmail account for email, that did not go through. I checked both the Inbox and the spam folder. I wonder if an overaggressive filter on Gmail is outright blocking the email from even going through.
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Re: Not receiving passkey

Postby jlpicard2 » Wed Mar 04, 2020 8:47 pm

Gmail, Yahoo, and Protonmail are all not working currently. The headers on the email that you did receive might shed light on this issue. This looks like a fairly serious problem if all 3 of those can't receive the passkey.
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Re: Not reciving passkey

Postby Joe_H » Wed Mar 04, 2020 9:51 pm

I had a chance to look at the email header, about the only thing I recognized as pertinent was a spam probability rating of 12%. THat would be from the filter used by the Exchange server here.
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Re: Not reciving passkey

Postby WilliamHuang » Wed Mar 04, 2020 10:31 pm

Having the same issue with Hotmail.
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Re: Not reciving passkey

Postby Watsyerproblem » Wed Mar 04, 2020 11:04 pm

I have tried it out now on my old university (.ac.uk) email address. Didn't work.

I've tried gmail, hotmail(outlook) and .ac.uk emails so far. No success.
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Re: Not reciving passkey

Postby Wentu » Wed Mar 04, 2020 11:35 pm

I am in the same situation. Asked for passkey twice for a gmail account. Never received anything, not even in spam.
W.
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Re: Not reciving passkey

Postby CagivaRider » Thu Mar 05, 2020 1:12 am

I also have not received a passkey sent to my hotmail account.
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Re: Not receiving passkey

Postby jlpicard2 » Thu Mar 05, 2020 4:08 am

How does this problem get reported or escalated to someone who can fix it?
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