"Client config unavailable" - not as service

It seems that a lot of GPU problems revolve around specific versions of drivers. Though NVidia has their own support structure, you can often learn from information reported by others who fold.

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draeath
Posts: 3
Joined: Thu Jul 10, 2014 12:40 am
Hardware configuration: OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
System Type x64-based PC
Processor Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
Hardware Abstraction Layer Version = "6.3.9600.17196"
Installed Physical Memory (RAM) 16.0 GB
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Adapter Description NVIDIA GeForce GTX 460
Adapter RAM 1.00 GB (1,073,741,824 bytes)
PNP Device ID PCI\VEN_10DE&DEV_0E22&SUBSYS_34FC1458&REV_A1\4&1286464&0&0008
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 9.18.13.3788
Driver c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.3788, 12.10 MB (12,688,328 bytes), 7/1/2014 8:59 PM)
Location: USA
Contact:
Contact draeath

"Client config unavailable" - not as service

Post by draeath »

Hi folks!

New user, here. I noticed that my first (and only) GPU job failed, as such:

Code: Select all

19:46:33:WU01:FS01:Starting
19:46:33:WU01:FS01:Running FahCore: "C:\Program Files (x86)\FAHClient/FAHCoreWrapper.exe" C:/ProgramData/FAHClient/cores/web.stanford.edu/~pande/Win32/AMD64/NVIDIA/Fermi/Core_15.fah/FahCore_15.exe -dir 01 -suffix 01 -version 704 -lifeline 1160 -checkpoint 15 -gpu 0 -gpu-vendor nvidia
19:46:33:WU01:FS01:Started FahCore on PID 1056
19:46:33:WU01:FS01:Core PID:5304
19:46:33:WU01:FS01:FahCore 0x15 started
19:46:33:WU01:FS01:0x15:
19:46:33:WU01:FS01:0x15:*------------------------------*
19:46:33:WU01:FS01:0x15:Folding@Home GPU Core
19:46:33:WU01:FS01:0x15:Version                2.25 (Wed May 9 17:03:01 EDT 2012)
19:46:33:WU01:FS01:0x15:Build host             AmoebaRemote
19:46:33:WU01:FS01:0x15:Board Type             NVIDIA/CUDA
19:46:33:WU01:FS01:0x15:Core                   15
19:46:33:WU01:FS01:0x15:
19:46:33:WU01:FS01:0x15:Window's signal control handler registered.
19:46:33:WU01:FS01:0x15:Preparing to commence simulation
19:46:33:WU01:FS01:0x15:- Looking at optimizations...
19:46:33:WU01:FS01:0x15:DeleteFrameFiles: successfully deleted file=01/wudata_01.ckp
19:46:33:WU01:FS01:0x15:- Created dyn
19:46:33:WU01:FS01:0x15:- Files status OK
19:46:33:WU01:FS01:0x15:sizeof(CORE_PACKET_HDR) = 512 file=<>
19:46:33:WU01:FS01:0x15:- Expanded 124775 -> 501826 (decompressed 402.1 percent)
19:46:33:WU01:FS01:0x15:Called DecompressByteArray: compressed_data_size=124775 data_size=501826, decompressed_data_size=501826 diff=0
19:46:33:WU01:FS01:0x15:- Digital signature verified
19:46:33:WU01:FS01:0x15:
19:46:33:WU01:FS01:0x15:Project: 7621 (Run 600, Clone 0, Gen 235)
19:46:33:WU01:FS01:0x15:
19:46:33:WU01:FS01:0x15:Assembly optimizations on if available.
19:46:33:WU01:FS01:0x15:Entering M.D.
19:46:35:WU01:FS01:0x15:Tpr hash 01/wudata_01.tpr:  3413826021 1784610142 2245471350 3061984302 1891651075
19:46:35:WU01:FS01:0x15:GPU device id=0
19:46:35:WU01:FS01:0x15:Working on Protein
19:46:35:WU01:FS01:0x15:Client config unavailable.
19:46:35:WU01:FS01:0x15:Finished fah_main status=59
19:46:35:WU01:FS01:0x15:mdrun_gpu returned 59
19:46:35:WU01:FS01:0x15:GPU memtest failure
19:46:35:WU01:FS01:0x15:
19:46:35:WU01:FS01:0x15:Folding@home Core Shutdown: GPU_MEMTEST_ERROR
19:46:35:WARNING:WU01:FS01:FahCore returned: GPU_MEMTEST_ERROR (124 = 0x7c)
Doing some research, it appears that people get this when they have F@H configured to run as a service. I do not. I explicitly selected to run on login, and I don't see anything related in services.msc.

Here's some system information, as it will probably be desired:
Microsoft Windows 8.1 Pro (Version 6.3.9600 Build 9600)
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
NVIDIA GeForce GTX 460 (VEN_10DE, DEV_0E22) with driver 337.88

I'm not sure what else you'd need.
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P5-133XL
Posts: 2948
Joined: Sun Dec 02, 2007 4:36 am
Hardware configuration: Machine #1:

Intel Q9450; 2x2GB=8GB Ram; Gigabyte GA-X48-DS4 Motherboard; PC Power and Cooling Q750 PS; 2x GTX 460; Windows Server 2008 X64 (SP1).

Machine #2:

Intel Q6600; 2x2GB=4GB Ram; Gigabyte GA-X48-DS4 Motherboard; PC Power and Cooling Q750 PS; 2x GTX 460 video card; Windows 7 X64.

Machine 3:

Dell Dimension 8400, 3.2GHz P4 4x512GB Ram, Video card GTX 460, Windows 7 X32

I am currently folding just on the 5x GTX 460's for aprox. 70K PPD
Location: Salem. OR USA

Re: "Client config unavailable" - not as service

Post by P5-133XL »

Could you please supply the system and config portions of your log (Click refresh before copy and pasting it)?

As a side note the p762x projects run hot compared to most. They will show hardware errors where nothing else will. So check the video cards temperature and make sure you are not OC'ing.

You may want to check your video cards memory using MemtestG80 and MemtestCL.
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draeath
Posts: 3
Joined: Thu Jul 10, 2014 12:40 am
Hardware configuration: OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
System Type x64-based PC
Processor Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
Hardware Abstraction Layer Version = "6.3.9600.17196"
Installed Physical Memory (RAM) 16.0 GB
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Adapter Description NVIDIA GeForce GTX 460
Adapter RAM 1.00 GB (1,073,741,824 bytes)
PNP Device ID PCI\VEN_10DE&DEV_0E22&SUBSYS_34FC1458&REV_A1\4&1286464&0&0008
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 9.18.13.3788
Driver c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.3788, 12.10 MB (12,688,328 bytes), 7/1/2014 8:59 PM)
Location: USA
Contact:
Contact draeath

Re: "Client config unavailable" - not as service

Post by draeath »

Is this what you needed?

Code: Select all

*********************** Log Started 2014-07-09T19:36:06Z ***********************
19:36:06:************************* Folding@home Client *************************
19:36:06:      Website: http://folding.stanford.edu/
19:36:06:    Copyright: (c) 2009-2014 Stanford University
19:36:06:       Author: Joseph Coffland <joseph@cauldrondevelopment.com>
19:36:06:         Args: --open-web-control
19:36:06:       Config: <none>
19:36:06:******************************** Build ********************************
19:36:06:      Version: 7.4.4
19:36:06:         Date: Mar 4 2014
19:36:06:         Time: 20:26:54
19:36:06:      SVN Rev: 4130
19:36:06:       Branch: fah/trunk/client
19:36:06:     Compiler: Intel(R) C++ MSVC 1500 mode 1200
19:36:06:      Options: /TP /nologo /EHa /Qdiag-disable:4297,4103,1786,279 /Ox -arch:SSE
19:36:06:               /QaxSSE2,SSE3,SSSE3,SSE4.1,SSE4.2 /Qopenmp /Qrestrict /MT /Qmkl
19:36:06:     Platform: win32 XP
19:36:06:         Bits: 32
19:36:06:         Mode: Release
19:36:06:******************************* System ********************************
19:36:06:          CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
19:36:06:       CPU ID: GenuineIntel Family 6 Model 60 Stepping 3
19:36:06:         CPUs: 8
19:36:06:       Memory: 15.89GiB
19:36:06:  Free Memory: 13.21GiB
19:36:06:      Threads: WINDOWS_THREADS
19:36:06:   OS Version: 6.2
19:36:06:  Has Battery: false
19:36:06:   On Battery: false
19:36:06:   UTC Offset: -4
19:36:06:          PID: 1160
19:36:06:          CWD: C:/ProgramData/FAHClient
19:36:06:           OS: Windows 8.1 Pro
19:36:06:      OS Arch: AMD64
19:36:06:         GPUs: 1
19:36:06:        GPU 0: NVIDIA:2 GF104 [GeForce GTX 460]
19:36:06:         CUDA: Not detected
19:36:06:Win32 Service: false
19:36:06:***********************************************************************
19:36:06:<config>
19:36:06:  <!-- Folding Slots -->
19:36:06:</config>
19:36:06:Connecting to assign-GPU.stanford.edu:80
19:36:07:Updated GPUs.txt
19:36:07:Read GPUs.txt
19:36:07:Trying to access database...
19:36:07:Successfully acquired database lock
19:36:07:Enabled folding slot 00: PAUSED cpu:6 (not configured)
19:36:07:Enabled folding slot 01: PAUSED gpu:0:GF104 [GeForce GTX 460] (not configured)
19:36:10:8:127.0.0.1:New Web connection
19:37:08:Saving configuration to config.xml
19:37:08:<config>
19:37:08:  <!-- Folding Slots -->
19:37:08:  <slot id='0' type='CPU'/>
19:37:08:  <slot id='1' type='GPU'/>
19:37:08:</config>
19:37:08:Set client configured
I'm fairly certain my GPU is nominal, it gets plenty of use doing Cycles rendering and gaming, and I've never noticed corruption, crashing etc. That said, I'm running the tools as you suggest. Heat's not going to be an issue, my fans are clean, and I've a ton of airflow.

EDIT: I've actually got 2 GPUs... it doesn't look like it, but is it possible it's trying to use the CPU SOC's Intel graphics? My interpretation from those logs looks as if it doesn't even see the Intel (which is good, I'd rather it didn't even exist in the chip).

I also see CUDA not detected, which is weird. As well, it supposedly supports OpenCL 1.1. I know for a fact the hardware has it and it works, as I use it for Cycles!
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7im
Posts: 10189
Joined: Thu Nov 29, 2007 4:30 pm
Hardware configuration: Intel i7-4770K @ 4.5 GHz, 16 GB DDR3-2133 Corsair Vengence (black/red), EVGA GTX 760 @ 1200 MHz, on an Asus Maximus VI Hero MB (black/red), in a blacked out Antec P280 Tower, with a Xigmatek Night Hawk (black) HSF, Seasonic 760w Platinum (black case, sleeves, wires), 4 SilenX 120mm Case fans with silicon fan gaskets and silicon mounts (all black), a 512GB Samsung SSD (black), and a 2TB Black Western Digital HD (silver/black).
Location: Arizona
Contact:
Contact 7im

Re: "Client config unavailable" - not as service

Post by 7im »

No CUDA is typically a driver issue. Uninstall, driver sweep it, then reinstall. Also, please use no driver newer than v327.23 as it will cut the folding speed in half. Still waiting on a fix from NV.
How to provide enough information to get helpful support
Tell me and I forget. Teach me and I remember. Involve me and I learn.
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draeath
Posts: 3
Joined: Thu Jul 10, 2014 12:40 am
Hardware configuration: OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
System Type x64-based PC
Processor Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
Hardware Abstraction Layer Version = "6.3.9600.17196"
Installed Physical Memory (RAM) 16.0 GB
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Adapter Description NVIDIA GeForce GTX 460
Adapter RAM 1.00 GB (1,073,741,824 bytes)
PNP Device ID PCI\VEN_10DE&DEV_0E22&SUBSYS_34FC1458&REV_A1\4&1286464&0&0008
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 9.18.13.3788
Driver c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.3788, 12.10 MB (12,688,328 bytes), 7/1/2014 8:59 PM)
Location: USA
Contact:
Contact draeath

Re: "Client config unavailable" - not as service

Post by draeath »

Test results completed.

memtestCL-1.00-windows

Code: Select all

Running 50 iterations of tests over 128 MB of memory on device 0: GeForce GTX 460

Test summary:
-----------------------------------------
50 iterations over 128 MiB of memory on device GeForce GTX 460
      Moving inversions (ones and zeros): 0 failed iterations
                                         (0 total incorrect bits)
                 Memtest86 walking 8-bit: 0 failed iterations
                                         (0 total incorrect bits)
              True walking zeros (8-bit): 0 failed iterations
                                         (0 total incorrect bits)
               True walking ones (8-bit): 0 failed iterations
                                         (0 total incorrect bits)
              Moving inversions (random): 0 failed iterations
                                         (0 total incorrect bits)
             True walking zeros (32-bit): 0 failed iterations
                                         (0 total incorrect bits)
              True walking ones (32-bit): 0 failed iterations
                                         (0 total incorrect bits)
                           Random blocks: 0 failed iterations
                                         (0 total incorrect bits)
                     Memtest86 Modulo-20: 0 failed iterations
                                         (0 total incorrect bits)
                           Integer logic: 0 failed iterations
                                         (0 total incorrect bits)
                 Integer logic (4 loops): 0 failed iterations
                                         (0 total incorrect bits)
            Integer logic (local memory): 0 failed iterations
                                         (0 total incorrect bits)
   Integer logic (4 loops, local memory): 0 failed iterations
                                         (0 total incorrect bits)
Final error count: 0 errors
memtestG80-1.1-windows

Code: Select all

Running 50 iterations of tests over 128 MB of GPU memory on card 0: GeForce GTX 460

Running memory bandwidth test over 20 iterations of 64 MB transfers...
        Estimated bandwidth 80000.00 MB/s

(snipped iteration details)

Final error count after 50 iterations over 128 MiB of GPU memory: 0 errors
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P5-133XL
Posts: 2948
Joined: Sun Dec 02, 2007 4:36 am
Hardware configuration: Machine #1:

Intel Q9450; 2x2GB=8GB Ram; Gigabyte GA-X48-DS4 Motherboard; PC Power and Cooling Q750 PS; 2x GTX 460; Windows Server 2008 X64 (SP1).

Machine #2:

Intel Q6600; 2x2GB=4GB Ram; Gigabyte GA-X48-DS4 Motherboard; PC Power and Cooling Q750 PS; 2x GTX 460 video card; Windows 7 X64.

Machine 3:

Dell Dimension 8400, 3.2GHz P4 4x512GB Ram, Video card GTX 460, Windows 7 X32

I am currently folding just on the 5x GTX 460's for aprox. 70K PPD
Location: Salem. OR USA

Re: "Client config unavailable" - not as service

Post by P5-133XL »

7im's got it right! No Cuda detected == driver issue. Make sure you get the drivers directly from Nvida and do not allow Microsoft to auto-update drivers (otherwise, someday Microsoft will replace them without warning).
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