Problem with HD5770

It seems that a lot of GPU problems revolve around specific versions of drivers. Though AMD has their own support structure, you can often learn from information reported by others who fold.

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Problem with HD5770

Postby evilgeniusha » Thu Sep 20, 2012 5:36 am

I just came back to F@h after stopping for the summer. I'm excited about the V7 client but worried because I can't seem to get my GPU working

Code: Select all
04:24:48:WU00:FS00:News: Welcome to Folding@Home
04:24:48:WU00:FS00:Assigned to work server
04:24:48:WU00:FS00:Requesting new work unit for slot 00: READY gpu:0:"Juniper [Radeon HD 5700 Series]" from
04:24:48:WU00:FS00:Connecting to
04:24:49:WU00:FS00:Downloading 44.44KiB
04:24:49:WU00:FS00:Download complete
04:24:49:WU00:FS00:Received Unit: id:00 state:DOWNLOAD error:OK project:11293 run:17 clone:91 gen:27 core:0x16 unit:0x000000656652edbc4d94b82c5611a4dc
04:24:49:WU00:FS00:Running FahCore: "C:\Program Files (x86)\FAHClient/FAHCoreWrapper.exe" C:/Users/Sam/AppData/Roaming/FAHClient/cores/ -dir 00 -suffix 01 -version 701 -lifeline 3380 -checkpoint 15 -gpu 0
04:24:49:WU00:FS00:Started FahCore on PID 6392
04:24:49:WU00:FS00:Core PID:4956
04:24:49:WU00:FS00:FahCore 0x16 started
04:24:50:WU00:FS00:FahCore returned: UNKNOWN_ENUM (-1073741515 = 0xc0000135)
04:24:50:WARNING:WU00:FS00:FahCore returned an unknown error code which probably indicates that it crashed

It will get the same error 5 times fail the work unit then start the proccess over again

I'm running win7 fully updated and catalyst v11.5
The SMP core is running great I'm not sure if that's relevant
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Joined: Thu Sep 20, 2012 5:25 am

Re: Problem with HD5770

Postby P5-133XL » Thu Sep 20, 2012 6:02 am

Could you please post the system portion of the log? Specifically, I'm looking to see if you are running folding as a service which happens to be incompatible with GPU folding. If that is the case, you need to uninstall and reinstall without running it as a service.

The reason running as a service is disallowed is that Microsoft, as a security measure, does not allow services any access to the video subsystem.
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Location: Salem. OR USA

Re: Problem with HD5770

Postby evilgeniusha » Thu Sep 20, 2012 6:24 am

Well I decided to read through all the other posts in the forum category just incase my problem was similar and while it wasn't as far as I can tell I did notice that driver updating seemed to be a pretty common solution so I updated my gpu driver and now it seems to be working fine. Catalyst version 11.5 is apparently not friendly with F@h but 12.8 is. Thanks anyway to P5-133XL

Just in case anyone is curious I'll go ahead and post the config portion of the log

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*********************** Log Started 2012-09-20T03:33:19Z ***********************
03:33:19:************************* Folding@home Client *************************
03:33:19:      Website:
03:33:19:    Copyright: (c) 2009-2012 Stanford University
03:33:19:       Author: Joseph Coffland <>
03:33:19:         Args: --lifeline 4220 --command-port=36330
03:33:19:       Config: C:/Users/Sam/AppData/Roaming/FAHClient/config.xml
03:33:19:******************************** Build ********************************
03:33:19:      Version: 7.1.52
03:33:19:         Date: Mar 20 2012
03:33:19:         Time: 19:37:42
03:33:19:      SVN Rev: 3515
03:33:19:       Branch: fah/trunk/client
03:33:19:     Compiler: Intel(R) C++ MSVC 1500 mode 1200
03:33:19:      Options: /TP /nologo /EHa /Qdiag-disable:4297,4103,1786,279 /Ox -arch:SSE
03:33:19:               /QaxSSE2,SSE3,SSSE3,SSE4.1,SSE4.2 /Qopenmp /Qrestrict /MT
03:33:19:     Platform: win32 XP
03:33:19:         Bits: 32
03:33:19:         Mode: Release
03:33:19:******************************* System ********************************
03:33:19:          CPU: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz
03:33:19:       CPU ID: GenuineIntel Family 6 Model 26 Stepping 5
03:33:19:         CPUs: 8
03:33:19:       Memory: 11.99GiB
03:33:19:  Free Memory: 9.83GiB
03:33:19:      Threads: WINDOWS_THREADS
03:33:19:   On Battery: false
03:33:19:   UTC offset: -4
03:33:19:          PID: 3380
03:33:19:          CWD: C:/Users/Sam/AppData/Roaming/FAHClient
03:33:19:           OS: Windows 7 Home Premium
03:33:19:      OS Arch: AMD64
03:33:19:         GPUs: 1
03:33:19:        GPU 0: ATI:4 Juniper [Radeon HD 5700 Series]
03:33:19:         CUDA: Not detected
03:33:19:Win32 Service: false
03:33:19:  <!-- Folding Slot Configuration -->
03:33:19:  <gpu v='true'/>
03:33:19:  <!-- User Information -->
03:33:19:  <user v='evilgeniusha'/>
03:33:19:  <!-- Folding Slots -->
03:33:19:Trying to access database...
Posts: 2
Joined: Thu Sep 20, 2012 5:25 am

Re: Problem with HD5770

Postby bruce » Thu Sep 20, 2012 7:12 am

Another possibility: A fully updated version of WindowsXP doesn't necessarily include the FAH prerequisite .net framework 2.0. If you don't have it, you'll probably need to explicitly install and update .net framework 3.5. (I spent a long time trying to find a stand-alone net framework 2.0. It turns out that it's included in 3.5 but Microsoft doesn't clearly spell that out if you try looking for .net framework 2.0.) Neither version 1.1 or version 4.0 meet the requirements.
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