New PC Build won't recognize MSI Radeon R9 380

It seems that a lot of GPU problems revolve around specific versions of drivers. Though AMD has their own support structure, you can often learn from information reported by others who fold.

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New PC Build won't recognize MSI Radeon R9 380

Postby WalrusJax » Tue Apr 28, 2020 1:03 am

I am new to folding, but I read as much as I could on GPUs in this forum and I can't find a similar issue.

I just built a new PC and put an MSI Radeon R9 380 in it. If you look at the log, it is identified as a Radeon 200 series, but it doesn't show up as a slot for folding. I have tried to add it on the slots tab, but it just adds a 2nd CPU slot called CPU -1. Here is the log:
Code: Select all

*********************** Log Started 2020-04-27T22:23:51Z ***********************
22:23:51:****************************** FAHClient ******************************
22:23:51:        Version: 7.6.9
22:23:51:         Author: Joseph Coffland <joseph@cauldrondevelopment.com>
22:23:51:      Copyright: 2020 foldingathome.org
22:23:51:       Homepage: https://foldingathome.org/
22:23:51:           Date: Apr 17 2020
22:23:51:           Time: 11:13:06
22:23:51:       Revision: 398c2b17fa535e0cc6c9d10856b2154c32771646
22:23:51:         Branch: master
22:23:51:       Compiler: Visual C++ 2008
22:23:51:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
22:23:51:       Platform: win32 10
22:23:51:           Bits: 32
22:23:51:           Mode: Release
22:23:51:         Config: d:\Users\walru\AppData\Roaming\FAHClient\config.xml
22:23:51:******************************** CBang ********************************
22:23:51:           Date: Apr 17 2020
22:23:51:           Time: 11:10:09
22:23:51:       Revision: 2fb0be7809c5e45287a122ca5fbc15b5ae859a3b
22:23:51:         Branch: master
22:23:51:       Compiler: Visual C++ 2008
22:23:51:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
22:23:51:       Platform: win32 10
22:23:51:           Bits: 32
22:23:51:           Mode: Release
22:23:51:******************************* System ********************************
22:23:51:            CPU: AMD Ryzen 5 3600 6-Core Processor
22:23:51:         CPU ID: AuthenticAMD Family 23 Model 113 Stepping 0
22:23:51:           CPUs: 12
22:23:51:         Memory: 15.92GiB
22:23:51:    Free Memory: 13.91GiB
22:23:51:        Threads: WINDOWS_THREADS
22:23:51:     OS Version: 6.2
22:23:51:    Has Battery: false
22:23:51:     On Battery: false
22:23:51:     UTC Offset: -4
22:23:51:            PID: 9208
22:23:51:            CWD: d:\Users\walru\AppData\Roaming\FAHClient
22:23:51:             OS: Windows 10 Enterprise
22:23:51:        OS Arch: AMD64
22:23:51:           GPUs: 1
22:23:51:          GPU 0: Bus:8 Slot:0 Func:0 AMD:5 Tonga [Radeon R9 200 Series]
22:23:51:           CUDA: Not detected: cuInit() returned 999
22:23:51:OpenCL Device 0: Platform:0 Device:0 Bus:8 Slot:0 Compute:1.2 Driver:3004.8
22:23:51:  Win32 Service: false
22:23:51:******************************* libFAH ********************************
22:23:51:           Date: Apr 15 2020
22:23:51:           Time: 14:53:14
22:23:51:       Revision: 216968bc7025029c841ed6e36e81a03a316890d3
22:23:51:         Branch: master
22:23:51:       Compiler: Visual C++ 2008
22:23:51:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
22:23:51:       Platform: win32 10
22:23:51:           Bits: 32
22:23:51:           Mode: Release
22:23:51:***********************************************************************
22:23:51:<config>
22:23:51:  <!-- Folding Slot Configuration -->
22:23:51:  <cause v='HIGH_PRIORITY'/>
22:23:51:
22:23:51:  <!-- Network -->
22:23:51:  <proxy v=':8080'/>
22:23:51:
22:23:51:  <!-- Slot Control -->
22:23:51:  <power v='FULL'/>
22:23:51:
22:23:51:  <!-- User Information -->
22:23:51:  <passkey v='*****'/>
22:23:51:  <team v='260596'/>
22:23:51:  <user v='WalrusJax'/>
22:23:51:
22:23:51:  <!-- Folding Slots -->
22:23:51:  <slot id='0' type='CPU'/>
22:23:51:</config>
22:23:51:Trying to access database...
22:23:51:Successfully acquired database lock
22:23:51:Enabled folding slot 00: READY cpu:12
22:23:51:WU00:FS00:Starting
22:23:51:WU00:FS00:Running FahCore: "d:\Program Files (x86)\FAHClient/FAHCoreWrapper.exe" d:\Users\walru\AppData\Roaming\FAHClient\cores/cores.foldingathome.org/v7/win/64bit/avx/Core_a7.fah/FahCore_a7.exe -dir 00 -suffix 01 -version 706 -lifeline 9208 -checkpoint 15 -np 12
22:23:51:WU00:FS00:Started FahCore on PID 9824
22:23:51:WU00:FS00:Core PID:10072
22:23:51:WU00:FS00:FahCore 0xa7 started
22:23:52:WU00:FS00:0xa7:*********************** Log Started 2020-04-27T22:23:51Z ***********************
22:23:52:WU00:FS00:0xa7:************************** Gromacs Folding@home Core ***************************
22:23:52:WU00:FS00:0xa7:       Type: 0xa7
22:23:52:WU00:FS00:0xa7:       Core: Gromacs
22:23:52:WU00:FS00:0xa7:       Args: -dir 00 -suffix 01 -version 706 -lifeline 9824 -checkpoint 15 -np
22:23:52:WU00:FS00:0xa7:             12
22:23:52:WU00:FS00:0xa7:************************************ CBang *************************************
22:23:52:WU00:FS00:0xa7:       Date: Oct 26 2019
22:23:52:WU00:FS00:0xa7:       Time: 01:38:25
22:23:52:WU00:FS00:0xa7:   Revision: c46a1a011a24143739ac7218c5a435f66777f62f
22:23:52:WU00:FS00:0xa7:     Branch: master
22:23:52:WU00:FS00:0xa7:   Compiler: Visual C++ 2008
22:23:52:WU00:FS00:0xa7:    Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
22:23:52:WU00:FS00:0xa7:   Platform: win32 10
22:23:52:WU00:FS00:0xa7:       Bits: 64
22:23:52:WU00:FS00:0xa7:       Mode: Release
22:23:52:WU00:FS00:0xa7:************************************ System ************************************
22:23:52:WU00:FS00:0xa7:        CPU: AMD Ryzen 5 3600 6-Core Processor
22:23:52:WU00:FS00:0xa7:     CPU ID: AuthenticAMD Family 23 Model 113 Stepping 0
22:23:52:WU00:FS00:0xa7:       CPUs: 12
22:23:52:WU00:FS00:0xa7:     Memory: 15.92GiB
22:23:52:WU00:FS00:0xa7:Free Memory: 13.68GiB
22:23:52:WU00:FS00:0xa7:    Threads: WINDOWS_THREADS
22:23:52:WU00:FS00:0xa7: OS Version: 6.2
22:23:52:WU00:FS00:0xa7:Has Battery: false
22:23:52:WU00:FS00:0xa7: On Battery: false
22:23:52:WU00:FS00:0xa7: UTC Offset: -4
22:23:52:WU00:FS00:0xa7:        PID: 10072
22:23:52:WU00:FS00:0xa7:        CWD: d:\Users\walru\AppData\Roaming\FAHClient\work
22:23:52:WU00:FS00:0xa7:******************************** Build - libFAH ********************************
22:23:52:WU00:FS00:0xa7:    Version: 0.0.18
22:23:52:WU00:FS00:0xa7:     Author: Joseph Coffland <joseph@cauldrondevelopment.com>
22:23:52:WU00:FS00:0xa7:  Copyright: 2019 foldingathome.org
22:23:52:WU00:FS00:0xa7:   Homepage: https://foldingathome.org/
22:23:52:WU00:FS00:0xa7:       Date: Oct 26 2019
22:23:52:WU00:FS00:0xa7:       Time: 01:52:30
22:23:52:WU00:FS00:0xa7:   Revision: c1e3513b1bc0c16013668f2173ee969e5995b38e
22:23:52:WU00:FS00:0xa7:     Branch: master
22:23:52:WU00:FS00:0xa7:   Compiler: Visual C++ 2008
22:23:52:WU00:FS00:0xa7:    Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
22:23:52:WU00:FS00:0xa7:   Platform: win32 10
22:23:52:WU00:FS00:0xa7:       Bits: 64
22:23:52:WU00:FS00:0xa7:       Mode: Release
22:23:52:WU00:FS00:0xa7:************************************ Build *************************************
22:23:52:WU00:FS00:0xa7:       SIMD: avx_256
22:23:52:WU00:FS00:0xa7:********************************************************************************
22:23:52:WU00:FS00:0xa7:Project: 14375 (Run 1074, Clone 0, Gen 79)
22:23:52:WU00:FS00:0xa7:Unit: 0x000000522879986c5e8870717a08bb7e
22:23:52:WU00:FS00:0xa7:Digital signatures verified
22:23:52:WU00:FS00:0xa7:Calling: mdrun -s frame79.tpr -o frame79.trr -cpt 15 -nt 12
22:23:52:WU00:FS00:0xa7:Steps: first=0 total=250000
22:23:53:WU00:FS00:0xa7:Completed 1 out of 250000 steps (0%)
22:24:43:WU00:FS00:0xa7:Completed 2500 out of 250000 steps (1%)
22:25:29:WU00:FS00:0xa7:Completed 5000 out of 250000 steps (2%)
22:26:14:WU00:FS00:0xa7:Completed 7500 out of 250000 steps (3%)
22:26:59:WU00:FS00:0xa7:Completed 10000 out of 250000 steps (4%)
22:27:43:WU00:FS00:0xa7:Completed 12500 out of 250000 steps (5%)
22:28:28:WU00:FS00:0xa7:Completed 15000 out of 250000 steps (6%)
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23:35:11:WU00:FS00:0xa7:Completed 232500 out of 250000 steps (93%)
23:35:57:WU00:FS00:0xa7:Completed 235000 out of 250000 steps (94%)
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23:39:57:WU00:FS00:0xa7:Completed 247500 out of 250000 steps (99%)
23:39:57:WU01:FS00:Connecting to 65.254.110.245:80
23:39:57:WU01:FS00:Assigned to work server 130.237.11.145
23:39:57:WU01:FS00:Requesting new work unit for slot 00: RUNNING cpu:12 from 130.237.11.145
23:39:57:WU01:FS00:Connecting to 130.237.11.145:8080
23:39:59:WU01:FS00:Downloading 4.49MiB
23:40:01:WU01:FS00:Download complete
23:40:01:WU01:FS00:Received Unit: id:01 state:DOWNLOAD error:NO_ERROR project:16803 run:9 clone:589 gen:4 core:0xa7 unit:0x0000000582ed0b915e99f91d83defd9d
23:40:44:WU00:FS00:0xa7:Completed 250000 out of 250000 steps (100%)
23:40:46:WU00:FS00:0xa7:Saving result file ..\logfile_01.txt
23:40:46:WU00:FS00:0xa7:Saving result file dhdl.xvg
23:40:46:WU00:FS00:0xa7:Saving result file frame79.trr
23:40:46:WU00:FS00:0xa7:Saving result file md.log
23:40:46:WU00:FS00:0xa7:Saving result file pullf.xvg
23:40:46:WU00:FS00:0xa7:Saving result file pullx.xvg
23:40:46:WU00:FS00:0xa7:Saving result file science.log
23:40:46:WU00:FS00:0xa7:Saving result file traj_comp.xtc
23:40:46:WU00:FS00:0xa7:Folding@home Core Shutdown: FINISHED_UNIT
23:40:46:WU00:FS00:FahCore returned: FINISHED_UNIT (100 = 0x64)
23:40:46:WU00:FS00:Sending unit results: id:00 state:SEND error:NO_ERROR project:14375 run:1074 clone:0 gen:79 core:0xa7 unit:0x000000522879986c5e8870717a08bb7e
23:40:47:WU00:FS00:Uploading 6.41MiB to 40.121.152.108
23:40:47:WU01:FS00:Starting
23:40:47:WU00:FS00:Connecting to 40.121.152.108:8080
23:40:47:WU01:FS00:Running FahCore: "d:\Program Files (x86)\FAHClient/FAHCoreWrapper.exe" d:\Users\walru\AppData\Roaming\FAHClient\cores/cores.foldingathome.org/v7/win/64bit/avx/Core_a7.fah/FahCore_a7.exe -dir 01 -suffix 01 -version 706 -lifeline 9208 -checkpoint 15 -np 12
23:40:47:WU01:FS00:Started FahCore on PID 1116
23:40:47:WU01:FS00:Core PID:1824
23:40:47:WU01:FS00:FahCore 0xa7 started
23:40:47:WU01:FS00:0xa7:*********************** Log Started 2020-04-27T23:40:47Z ***********************
23:40:47:WU01:FS00:0xa7:************************** Gromacs Folding@home Core ***************************
23:40:47:WU01:FS00:0xa7:       Type: 0xa7
23:40:47:WU01:FS00:0xa7:       Core: Gromacs
23:40:47:WU01:FS00:0xa7:       Args: -dir 01 -suffix 01 -version 706 -lifeline 1116 -checkpoint 15 -np
23:40:47:WU01:FS00:0xa7:             12
23:40:47:WU01:FS00:0xa7:************************************ CBang *************************************
23:40:47:WU01:FS00:0xa7:       Date: Oct 26 2019
23:40:47:WU01:FS00:0xa7:       Time: 01:38:25
23:40:47:WU01:FS00:0xa7:   Revision: c46a1a011a24143739ac7218c5a435f66777f62f
23:40:47:WU01:FS00:0xa7:     Branch: master
23:40:47:WU01:FS00:0xa7:   Compiler: Visual C++ 2008
23:40:47:WU01:FS00:0xa7:    Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
23:40:47:WU01:FS00:0xa7:   Platform: win32 10
23:40:47:WU01:FS00:0xa7:       Bits: 64
23:40:47:WU01:FS00:0xa7:       Mode: Release
23:40:47:WU01:FS00:0xa7:************************************ System ************************************
23:40:47:WU01:FS00:0xa7:        CPU: AMD Ryzen 5 3600 6-Core Processor
23:40:47:WU01:FS00:0xa7:     CPU ID: AuthenticAMD Family 23 Model 113 Stepping 0
23:40:47:WU01:FS00:0xa7:       CPUs: 12
23:40:47:WU01:FS00:0xa7:     Memory: 15.92GiB
23:40:47:WU01:FS00:0xa7:Free Memory: 11.76GiB
23:40:47:WU01:FS00:0xa7:    Threads: WINDOWS_THREADS
23:40:47:WU01:FS00:0xa7: OS Version: 6.2
23:40:47:WU01:FS00:0xa7:Has Battery: false
23:40:47:WU01:FS00:0xa7: On Battery: false
23:40:47:WU01:FS00:0xa7: UTC Offset: -4
23:40:47:WU01:FS00:0xa7:        PID: 1824
23:40:47:WU01:FS00:0xa7:        CWD: d:\Users\walru\AppData\Roaming\FAHClient\work
23:40:47:WU01:FS00:0xa7:******************************** Build - libFAH ********************************
23:40:47:WU01:FS00:0xa7:    Version: 0.0.18
23:40:47:WU01:FS00:0xa7:     Author: Joseph Coffland <joseph@cauldrondevelopment.com>
23:40:47:WU01:FS00:0xa7:  Copyright: 2019 foldingathome.org
23:40:47:WU01:FS00:0xa7:   Homepage: https://foldingathome.org/
23:40:47:WU01:FS00:0xa7:       Date: Oct 26 2019
23:40:47:WU01:FS00:0xa7:       Time: 01:52:30
23:40:47:WU01:FS00:0xa7:   Revision: c1e3513b1bc0c16013668f2173ee969e5995b38e
23:40:47:WU01:FS00:0xa7:     Branch: master
23:40:47:WU01:FS00:0xa7:   Compiler: Visual C++ 2008
23:40:47:WU01:FS00:0xa7:    Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
23:40:47:WU01:FS00:0xa7:   Platform: win32 10
23:40:47:WU01:FS00:0xa7:       Bits: 64
23:40:47:WU01:FS00:0xa7:       Mode: Release
23:40:47:WU01:FS00:0xa7:************************************ Build *************************************
23:40:47:WU01:FS00:0xa7:       SIMD: avx_256
23:40:47:WU01:FS00:0xa7:********************************************************************************
23:40:47:WU01:FS00:0xa7:Project: 16803 (Run 9, Clone 589, Gen 4)
23:40:47:WU01:FS00:0xa7:Unit: 0x0000000582ed0b915e99f91d83defd9d
23:40:47:WU01:FS00:0xa7:Reading tar file core.xml
23:40:47:WU01:FS00:0xa7:Reading tar file frame4.tpr
23:40:47:WU01:FS00:0xa7:Digital signatures verified
23:40:47:WU01:FS00:0xa7:Calling: mdrun -s frame4.tpr -o frame4.trr -cpt 15 -nt 12
23:40:47:WU01:FS00:0xa7:Steps: first=2000000 total=500000
23:40:49:WU01:FS00:0xa7:Completed 1 out of 500000 steps (0%)
23:40:52:WU00:FS00:Upload complete
23:40:52:WU00:FS00:Server responded WORK_ACK (400)
23:40:52:WU00:FS00:Final credit estimate, 5365.00 points
23:40:52:WU00:FS00:Cleaning up
23:43:48:WU01:FS00:0xa7:Completed 5000 out of 500000 steps (1%)
23:46:45:WU01:FS00:0xa7:Completed 10000 out of 500000 steps (2%)
23:49:45:WU01:FS00:0xa7:Completed 15000 out of 500000 steps (3%)
23:52:44:WU01:FS00:0xa7:Completed 20000 out of 500000 steps (4%)
23:55:44:WU01:FS00:0xa7:Completed 25000 out of 500000 steps (5%)

WalrusJax
 
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Re: New PC Build won't recognize MSI Radeon R9 380

Postby JimboPalmer » Tue Apr 28, 2020 3:26 am

https://www.techpowerup.com/gpu-specs/r ... -380.c2734

That card exceeds the minimum requirements and should be fast.

A 32 Bit OS may limit your drivers The final supported driver release for x32-Bit Windows® operating systems is AMD Radeon Software Adrenalin Edition 18.9.3
https://drivers.amd.com/drivers/win10-3 ... 3-oct5.exe

In the taskbar to the lower right of the screen, you should see a F@H molecule icon, click it (you may need to click an Up Arrow to see it ^)

The second item in this menu is Advanced Control, click it

On this screen to the left is a Configure button, click it

Now you get a screen with a Slots tab, click it

On this white field should be a cpu item, Click Add and on the screen that comes up, find a Radio button that says GPU and click it.

Now save and exit.

Reboot and if the slot is not there, try that again. (Voodoo help, it took on the second time for me, no idea why)
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Re: New PC Build won't recognize MSI Radeon R9 380

Postby bruce » Tue Apr 28, 2020 3:50 am

I can change the man-readable portion of the GPU description, but your GPU is, in fact, properly recognized. AMD frequenstly creates a variety of names for the same basic hardware. (They may introduce differences in the drivers.)

If you run FAHControl, you should be able to add a GPU slot. (I recommend you Pause first.)
Configure > Slots > Edit (while CPU is selected, at the top, change CPU -1 to CPU 9) > OK > Add > (Select GPU in the left column) > OK ....(save)
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Re: New PC Build won't recognize MSI Radeon R9 380

Postby WalrusJax » Tue Apr 28, 2020 5:32 am

I think that the pause is what did it, but it is running now. I am running Windows 10 Professional - 64 bit, so I'm not sure why it is being detected as Win32. Do you think it is the video driver version?
WalrusJax
 
Posts: 2
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Re: New PC Build won't recognize MSI Radeon R9 380

Postby PantherX » Tue Apr 28, 2020 5:44 am

Welcome to the F@H Forum WalrusJax,

Please note that the client has correctly detected your system as shown here (under System section):
22:23:51: OS: Windows 10 Enterprise
22:23:51: OS Arch: AMD64

This section is related to the development of the client used by the development team (under libFAH section):
22:23:51: Platform: win32 10
22:23:51: Bits: 32
ETA:
Now ↞ Very Soon ↔ Soon ↔ Soon-ish ↔ Not Soon ↠ End Of Time

Welcome To The F@H Support Forum Ӂ Troubleshooting Bad WUs Ӂ Troubleshooting Server Connectivity Issues
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