Servers down? {NaCl Only}

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Servers down? {NaCl Only}

Postby jason403 » Thu Mar 13, 2014 5:49 am

I have 2 laptops running on the Chrome app, and both of them seem to have stalled on the uploading results stage at 0.0%. This is after successfully completing hundreds of work units over the past week. My internet is running fine so just curious if this is potentially something from F@H's end, or whether it could be a problem on my end?

Mod Edit: Modified Thread Title - PantherX
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Re: Servers down?

Postby [WHGT]Cyberman » Thu Mar 13, 2014 6:39 am

Download of a WU doesn't work (for me) either.

I think the app should be able to realize this and inform the user that there is a problem reaching the server, or at least that it takes too long to get a new WU/upload the finished one.
I do not think this would overwhelm the average user, not anymore than the app simply not acting would.

[edit]Also, this forum is rather slow - is it on the same servers, or uses the same connection/route?

[edit]I just saw the client creates a message in the top when it can't download a WU - that's new, isn't it? Cool.
Last edited by [WHGT]Cyberman on Thu Mar 13, 2014 6:14 pm, edited 3 times in total.
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Re: Servers down?

Postby P5-133XL » Thu Mar 13, 2014 6:51 am

I can't upload or download a WU either...

PG has been notified
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Re: Servers down?

Postby Mitche01 » Thu Mar 13, 2014 8:35 am

I also cannot download - and failed to upload. been down for 2 hours as it worked over night until 7am GMT - link below shows it
http://chimp.axihub.ca/displayone.php?user=Mitche01

Currently running it on one i5 2520M @ 2.5Ghz
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Re: Servers down?

Postby ilkyest » Thu Mar 13, 2014 11:47 am

The same here... and 4 pals of folding, on my forum, says that no more WUs since yesterday. Some of them trying remove and reinstall the app, but nothing about folding
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Re: Servers down? {NaCl Only}

Postby xhuang » Thu Mar 13, 2014 2:42 pm

The NaCl server (folding5.ust.hk) is down for maintenance. The estimated back time is Friday, Hong Kong time (Thursday night, CA time).

We did some quick fix and the server is back now.
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Re: Servers down? {NaCl Only}

Postby 7im » Thu Mar 13, 2014 6:02 pm

My NaCl client is still doing the Waiting for Retry message 4+ hours later.
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Re: Servers down? {NaCl Only}

Postby P5-133XL » Thu Mar 13, 2014 6:14 pm

Your temporary fix didn't seem to affect my NaCl clients for they are still just sitting waiting for a new WU.
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Re: Servers down? {NaCl Only}

Postby ctamblyn » Thu Mar 13, 2014 6:19 pm

I'm afraid it's the same here - forever waiting for a new WU.
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Re: Servers down? {NaCl Only}

Postby ctamblyn » Thu Mar 13, 2014 8:15 pm

If it's any use, here's the debug log from the most recent attempt to get a WU:

Code: Select all
DEBUG: Status: downloading: Requesting a work server assignment. main.js:72
DEBUG: Status: downloading: Requesting a work server assignment. main.js:72
DEBUG: WS: {"client_id":"0x4ffd0b785318f2ab","threads":4,"version":"8.0.0","type":"NACL","os":"NACL","user":"ctamblyn","team":"13232","passkey":"<edited out for forum post>","ts":"2014-03-13T20:11:15Z","ws":"143.89.28.86","project":2981} main.js:72
DEBUG: Status: downloading: Downloading a work unit. main.js:72
DEBUG: Status: downloading: Downloading a work unit. main.js:72
OPTIONS http://143.89.28.86:8080/api/assign?0.01658302778378129 net::ERR_CONNECTION_REFUSED jquery-1.10.2.min.js:4
send jquery-1.10.2.min.js:4
x.extend.ajax jquery-1.10.2.min.js:4
server_call main.js:741
ws_call main.js:772
request_wu main.js:870
c jquery-1.10.2.min.js:2
p.fireWith jquery-1.10.2.min.js:2
k jquery-1.10.2.min.js:4
r jquery-1.10.2.min.js:4
DEBUG: Warning: Work Unit assignment failed, retrying main.js:72
DEBUG: Status: waiting: Waiting to retry work server assignment main.js:72
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Re: Servers down? {NaCl Only}

Postby VijayPande » Thu Mar 13, 2014 9:10 pm

Sorry about this. This is a server side issue. Prof. Huang is working on it and also we're bringing more servers on line to give more redundancy.

As this moves through the Open beta, we'll be adding more servers to handle capacity.
Prof. Vijay Pande, PhD
Departments of Chemistry, Structural Biology, and Computer Science
Chair, Biophysics
Director, Folding@home Distributed Computing Project
Stanford University
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Re: Servers down? {NaCl Only}

Postby Mitche01 » Thu Mar 13, 2014 9:12 pm

No problem...this is what should be expected from any beta phase!
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Re: Servers down? {NaCl Only}

Postby Jesse_V » Fri Mar 14, 2014 2:00 am

Confirmed as well. Hung on upload. Good luck with those servers.
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Re: Servers down? {NaCl Only}

Postby xhuang » Fri Mar 14, 2014 4:10 am

Sorry guys! The quick fix last night only brought the server back for a short period of time due to the insufficient disk space. Now we have added more disk space to the server, and it should be functioning normally now.
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Re: Servers down? {NaCl Only}

Postby PantherX » Fri Mar 14, 2014 4:35 am

Thanks for the fix. I can confirm that my systems are able download/upload the WUs without issues.
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