Certificate Generator Appears Down

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wuffy68
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Certificate Generator Appears Down

Post by wuffy68 »

Trying to generate a certificate through:

Code: Select all

https://stats.foldingathome.org/donors
resulting in:

Code: Select all

500: Internal Server Error
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STR1D3R_2
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Re: Certificate Generator Appears Down

Post by STR1D3R_2 »

Both links (points and wus) only bring up the wu certificate.
Last edited by STR1D3R_2 on Sun May 10, 2020 5:35 pm, edited 2 times in total.
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Re: Certificate Generator Appears Down

Post by Nathan_P »

Try now, it should be back up and running
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STR1D3R_2
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Re: Certificate Generator Appears Down

Post by STR1D3R_2 »

Still not seeing a points certificate. I'm sure everyone has their hands full and this is low on the list.
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Re: Certificate Generator Appears Down

Post by Neil-B »

known bug ... take the link for the points certificate and lose the end part "&type=score" and it will work
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STR1D3R_2
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Re: Certificate Generator Appears Down

Post by STR1D3R_2 »

Thank you Neil-B, that works
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Re: Certificate Generator Appears Down

Post by TomJohnson »

Trying to get certificate for my 1,000,000,000 mark via this URL https://stats.foldingathome.org/donor/25770 then double clicking on the Total Score figure. This results in just getting a certificate for my completed WUs. How can I get the Total Score certificate ?
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Re: Certificate Generator Appears Down

Post by Joe_H »

There is a bug on the website for the URL to generate the certificate. A workaround was posted by someone, do the following:

Copy the link from the Total Score link instead of clicking it, in your case it will look like this:

Code: Select all

https://apps.foldingathome.org/awards?user=25770&type=score
Delete the part after the generated user number, so it looks like this:

Code: Select all

https://apps.foldingathome.org/awards?user=25770
That will generate a certificate with the points.

There is already a problem report on the F@h software development site at GitHub.
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Re: Certificate Generator Appears Down

Post by TomJohnson »

Thanks Joe_H for your continuing support to F@H and providing the "Work Around" to solve this issue. :)
Joe_H wrote:There is a bug on the website for the URL to generate the certificate. A workaround was posted by someone, do the following:

Copy the link from the Total Score link instead of clicking it, in your case it will look like this:

Code: Select all

https://apps.foldingathome.org/awards?user=25770&type=score
Delete the part after the generated user number, so it looks like this:

Code: Select all

https://apps.foldingathome.org/awards?user=25770
That will generate a certificate with the points.

There is already a problem report on the F@h software development site at GitHub.
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Re: Certificate Generator Appears Down

Post by neilrieck »

Wow, 3-months have gone by and no one has been able to fix this little FUBAR! Yikes!
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Re: Certificate Generator Appears Down

Post by Neil-B »

Really ? ... small glitch = FUBAR ... it is known issue with an easy workaround - lets waste devs time sorting that rather than issues that impact the science shall we? ... and there is a spelling mistake on one of the other pages :eo :wink:

Actually as John mentions in the next post the devs have been rather busy (rumour has it one might have actually been allowed to take a well earned break/holiday) ... The issue is logged and priority calls will be made - hopefully at some point this will get resolved but there has been a lot going on :)
Last edited by Neil-B on Sat Aug 29, 2020 7:19 pm, edited 1 time in total.
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JohnChodera
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Re: Certificate Generator Appears Down

Post by JohnChodera »

Can you folks report the solution here?
https://github.com/foldingathome/fah-issues/issues

Sorry about this, folks---we've had all our dev resources tapped trying to get the science working. We're actively working to onboard folks to make this more pleasant for all of you wonderful volunteers, though---stay tuned!

~ John Chodera // MSKCC
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Re: Certificate Generator Appears Down

Post by PantherX »

JohnChodera wrote:Can you folks report the solution here?...
It already has been reported: https://github.com/FoldingAtHome/fah-issues/issues/1413
ETA:
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