Status stuck at "ready"

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tua84897
Posts: 16
Joined: Wed Jun 03, 2020 3:55 pm

Status stuck at "ready"

Post by tua84897 »

My web browser is stuck at "ready" and folding will not begin. I've pasted the error log below. I just installed, so all settings are default. Any ideas what the issue is? Thanks!


Code: Select all

*********************** Log Started 2020-06-03T15:32:26Z ***********************
15:32:26:Trying to access database...
15:32:26:Successfully acquired database lock
15:32:26:Downloading GPUs.txt from assign1.foldingathome.org:80
15:32:26:Connecting to assign1.foldingathome.org:80
15:32:48:WARNING:While updating GPUs.txt from assign1.foldingathome.org:80: Failed to read stream
15:32:48:Downloading GPUs.txt from assign2.foldingathome.org:80
15:32:48:Connecting to assign2.foldingathome.org:80
15:33:09:WARNING:While updating GPUs.txt from assign2.foldingathome.org:80: Failed to read stream
15:33:09:Downloading GPUs.txt from assign3.foldingathome.org:80
15:33:09:Connecting to assign3.foldingathome.org:80
15:33:28:WARNING:While updating GPUs.txt from assign3.foldingathome.org:80: Failed to read stream
15:33:28:Downloading GPUs.txt from assign4.foldingathome.org:80
15:33:28:Connecting to assign4.foldingathome.org:80
15:33:48:WARNING:While updating GPUs.txt from assign4.foldingathome.org:80: Failed to read stream
15:33:48:Enabled folding slot 00: PAUSED cpu:15 (not configured)
15:33:48:****************************** FAHClient ******************************
15:33:48:        Version: 7.6.13
15:33:48:         Author: Joseph Coffland <joseph@cauldrondevelopment.com>
15:33:48:      Copyright: 2020 foldingathome.org
15:33:48:       Homepage: https://foldingathome.org/
15:33:48:           Date: Apr 27 2020
15:33:48:           Time: 21:21:01
15:33:48:       Revision: 5a652817f46116b6e135503af97f18e094414e3b
15:33:48:         Branch: master
15:33:48:       Compiler: Visual C++ 2008
15:33:48:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
15:33:48:       Platform: win32 10
15:33:48:           Bits: 32
15:33:48:           Mode: Release
15:33:48:           Args: --open-web-control
15:33:48:******************************** CBang ********************************
15:33:48:           Date: Apr 24 2020
15:33:48:           Time: 17:07:55
15:33:48:       Revision: ea081a3b3b0f4a37c4d0440b4f1bc184197c7797
15:33:48:         Branch: master
15:33:48:       Compiler: Visual C++ 2008
15:33:48:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
15:33:48:       Platform: win32 10
15:33:48:           Bits: 32
15:33:48:           Mode: Release
15:33:48:******************************* System ********************************
15:33:48:            CPU: Intel(R) Xeon(R) W-2145 CPU @ 3.70GHz
15:33:48:         CPU ID: GenuineIntel Family 6 Model 85 Stepping 4
15:33:48:           CPUs: 16
15:33:48:         Memory: 31.68GiB
15:33:48:    Free Memory: 21.62GiB
15:33:48:        Threads: WINDOWS_THREADS
15:33:48:     OS Version: 6.2
15:33:48:    Has Battery: false
15:33:48:     On Battery: false
15:33:48:     UTC Offset: -4
15:33:48:            PID: 8996
15:33:48:            CWD: C:\Users\ts\AppData\Roaming\FAHClient
15:33:48:  Win32 Service: false
15:33:48:             OS: Windows 10 Enterprise
15:33:48:        OS Arch: AMD64
15:33:48:           GPUs: 0
15:33:48:  CUDA Device 0: Platform:0 Device:0 Bus:101 Slot:0 Compute:6.1 Driver:10.2
15:33:48:OpenCL Device 0: Platform:0 Device:0 Bus:101 Slot:0 Compute:1.2 Driver:442.92
15:33:48:******************************* libFAH ********************************
15:33:48:           Date: Apr 15 2020
15:33:48:           Time: 14:53:14
15:33:48:       Revision: 216968bc7025029c841ed6e36e81a03a316890d3
15:33:48:         Branch: master
15:33:48:       Compiler: Visual C++ 2008
15:33:48:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
15:33:48:       Platform: win32 10
15:33:48:           Bits: 32
15:33:48:           Mode: Release
15:33:48:***********************************************************************
15:33:48:<config>
15:33:48:  <!-- Folding Slots -->
15:33:48:  <slot id='0' type='CPU'/>
15:33:48:</config>
15:33:48:Saving configuration to config.xml
15:33:48:<config>
15:33:48:  <!-- Folding Slots -->
15:33:48:  <slot id='0' type='CPU'/>
15:33:48:</config>
15:33:48:Set client configured
15:33:49:WU00:FS00:Connecting to assign1.foldingathome.org:80
15:33:51:18:127.0.0.1:New Web session
15:33:52:27:127.0.0.1:New Web session
15:34:08:WARNING:WU00:FS00:Failed to get ID from 'assign1.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:34:08:WU00:FS00:Connecting to assign2.foldingathome.org:80
15:34:27:WARNING:WU00:FS00:Failed to get ID from 'assign2.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:34:27:WU00:FS00:Connecting to assign3.foldingathome.org:80
15:34:46:WARNING:WU00:FS00:Failed to get ID from 'assign3.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:34:46:WU00:FS00:Connecting to assign4.foldingathome.org:80
15:35:06:WARNING:WU00:FS00:Failed to get ID from 'assign4.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:35:06:ERROR:WU00:FS00:Exception: Could not get an assignment ID
15:35:06:WU00:FS00:Connecting to assign1.foldingathome.org:80
15:35:25:WARNING:WU00:FS00:Failed to get ID from 'assign1.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:35:25:WU00:FS00:Connecting to assign2.foldingathome.org:80
15:35:44:WARNING:WU00:FS00:Failed to get ID from 'assign2.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:35:44:WU00:FS00:Connecting to assign3.foldingathome.org:80
15:35:50:Saving configuration to config.xml
15:35:50:<config>
15:35:50:  <!-- Slot Control -->
15:35:50:  <power v='FULL'/>
15:35:50:
15:35:50:  <!-- User Information -->
15:35:50:  <passkey v='*****'/>
15:35:50:  <team v='265458'/>
15:35:50:  <user v='SlimJimTimmyTim'/>
15:35:50:
15:35:50:  <!-- Folding Slots -->
15:35:50:  <slot id='0' type='CPU'/>
15:35:50:</config>
15:36:04:WARNING:WU00:FS00:Failed to get ID from 'assign3.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:36:04:WU00:FS00:Connecting to assign4.foldingathome.org:80
15:36:23:WARNING:WU00:FS00:Failed to get ID from 'assign4.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:36:23:ERROR:WU00:FS00:Exception: Could not get an assignment ID
15:36:23:WU00:FS00:Connecting to assign1.foldingathome.org:80
15:36:42:WARNING:WU00:FS00:Failed to get ID from 'assign1.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:36:42:WU00:FS00:Connecting to assign2.foldingathome.org:80
15:37:02:WARNING:WU00:FS00:Failed to get ID from 'assign2.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:37:02:WU00:FS00:Connecting to assign3.foldingathome.org:80
15:37:21:WARNING:WU00:FS00:Failed to get ID from 'assign3.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:37:21:WU00:FS00:Connecting to assign4.foldingathome.org:80
15:37:40:WARNING:WU00:FS00:Failed to get ID from 'assign4.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:37:40:ERROR:WU00:FS00:Exception: Could not get an assignment ID
15:37:40:44:127.0.0.1:New Web session
15:38:00:WU00:FS00:Connecting to assign1.foldingathome.org:80
15:38:19:WARNING:WU00:FS00:Failed to get ID from 'assign1.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:38:19:WU00:FS00:Connecting to assign2.foldingathome.org:80
15:38:39:WARNING:WU00:FS00:Failed to get ID from 'assign2.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:38:39:WU00:FS00:Connecting to assign3.foldingathome.org:80
15:38:58:WARNING:WU00:FS00:Failed to get ID from 'assign3.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:38:58:WU00:FS00:Connecting to assign4.foldingathome.org:80
15:39:17:WARNING:WU00:FS00:Failed to get ID from 'assign4.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:39:17:ERROR:WU00:FS00:Exception: Could not get an assignment ID
15:40:37:WU00:FS00:Connecting to assign1.foldingathome.org:80
15:40:57:WARNING:WU00:FS00:Failed to get ID from 'assign1.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:40:57:WU00:FS00:Connecting to assign2.foldingathome.org:80
15:41:16:WARNING:WU00:FS00:Failed to get ID from 'assign2.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:41:16:WU00:FS00:Connecting to assign3.foldingathome.org:80
15:41:35:WARNING:WU00:FS00:Failed to get ID from 'assign3.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:41:35:WU00:FS00:Connecting to assign4.foldingathome.org:80
15:41:54:WARNING:WU00:FS00:Failed to get ID from 'assign4.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:41:54:ERROR:WU00:FS00:Exception: Could not get an assignment ID
15:42:57:Saving configuration to config.xml
15:42:57:<config>
15:42:57:  <!-- Network -->
15:42:57:  <proxy v=':8080'/>
15:42:57:
15:42:57:  <!-- Slot Control -->
15:42:57:  <power v='FULL'/>
15:42:57:
15:42:57:  <!-- User Information -->
15:42:57:  <passkey v='*****'/>
15:42:57:  <team v='265458'/>
15:42:57:  <user v='SlimJimTimmyTim'/>
15:42:57:
15:42:57:  <!-- Folding Slots -->
15:42:57:  <slot id='0' type='CPU'/>
15:42:57:</config>
15:44:52:WU00:FS00:Connecting to assign1.foldingathome.org:80
15:45:11:WARNING:WU00:FS00:Failed to get ID from 'assign1.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:45:11:WU00:FS00:Connecting to assign2.foldingathome.org:80
15:45:30:WARNING:WU00:FS00:Failed to get ID from 'assign2.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:45:30:WU00:FS00:Connecting to assign3.foldingathome.org:80
15:45:50:WARNING:WU00:FS00:Failed to get ID from 'assign3.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:45:50:WU00:FS00:Connecting to assign4.foldingathome.org:80
15:46:09:WARNING:WU00:FS00:Failed to get ID from 'assign4.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:46:09:ERROR:WU00:FS00:Exception: Could not get an assignment ID
15:51:43:WU00:FS00:Connecting to assign1.foldingathome.org:80
15:52:02:WARNING:WU00:FS00:Failed to get ID from 'assign1.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:52:02:WU00:FS00:Connecting to assign2.foldingathome.org:80
15:52:22:WARNING:WU00:FS00:Failed to get ID from 'assign2.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:52:22:WU00:FS00:Connecting to assign3.foldingathome.org:80
15:52:41:WARNING:WU00:FS00:Failed to get ID from 'assign3.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:52:41:WU00:FS00:Connecting to assign4.foldingathome.org:80
15:53:00:WARNING:WU00:FS00:Failed to get ID from 'assign4.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0
15:53:00:ERROR:WU00:FS00:Exception: Could not get an assignment ID
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foldy
Posts: 2061
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Hardware configuration: Folding@Home Client 7.6.13 (1 GPU slots)
Windows 7 64bit
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Nvidia gtx 1080ti driver 441

Re: Status stuck at "ready"

Post by foldy »

15:33:48:WARNING:While updating GPUs.txt from assign4.foldingathome.org:80: Failed to read stream

15:52:22:WARNING:WU00:FS00:Failed to get ID from 'assign2.foldingathome.org:80': 10002: Received short response, expected 8 bytes, got 0

Looks like you cannot receive files from the FAH servers. Are you behind a firewall which may block some connections?
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tua84897
Posts: 16
Joined: Wed Jun 03, 2020 3:55 pm

Re: Status stuck at "ready"

Post by tua84897 »

Foldy - It's on my office computer, so I'd assume so. (I've gotten permission from the powers that be to run FAH)
Is there any way around it in the application, or do I need to go to my office's IT guys?
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Joe_H
Site Admin
Posts: 7870
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Re: Status stuck at "ready"

Post by Joe_H »

Depending on where the firewall is set, and what permissions you have on your computer, you might need to contact the IT guys.

Basically the FAHClient process needs the same access as a web browser like Chrome, IE, Edge and so on. It transfers files up and down using HTTP over ports 8080 or 80. The default settings for many firewalls or anti-malware apps will deny that for FAHClient but allow these transfers for "known" browsers. If that is the case, an exception would need to be added to allow FAHClient to do this.

So, if the blocking is being done locally on your PC and you have the access to change the settings, then you should be able to add the exception. Otherwise someone from IT would need to do that. At the company level if a firewall exception needed to be added to a firewall between the internal network and the rest of the Internet, then IT would usually be the only ones able to do that.
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bruce
Posts: 20910
Joined: Thu Nov 29, 2007 10:13 pm
Location: So. Cal.

Re: Status stuck at "ready"

Post by bruce »

When you talk to your company's IT guys, ask them if you're behind a proxy and if so, how to access it directly. FAH can be configured to use many versions directly.
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tua84897
Posts: 16
Joined: Wed Jun 03, 2020 3:55 pm

Re: Status stuck at "ready"

Post by tua84897 »

So I talked to the IT guys, we don't have a proxy server, we have a Sonicwall firewall. Is there an in-application work-around to allow FAH through the firewall or will the IT guys need to change the firewall settings?
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PantherX
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Re: Status stuck at "ready"

Post by PantherX »

The SonicWall might be blocking F@H connections as it isn't a web browser but is using ports 80 and 8080.

Just to see what happens, can you follow this troubleshooting guide from your system and see what happens: viewtopic.php?f=18&t=17794
ETA:
Now ↞ Very Soon ↔ Soon ↔ Soon-ish ↔ Not Soon ↠ End Of Time

Welcome To The F@H Support Forum Ӂ Troubleshooting Bad WUs Ӂ Troubleshooting Server Connectivity Issues
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tua84897
Posts: 16
Joined: Wed Jun 03, 2020 3:55 pm

Re: Status stuck at "ready"

Post by tua84897 »

PantherX: Went through the guide, there were some steps I couldn't complete since I don't have permission (I've asked our IT guys to look at the firewall, but I want to try to resolve it on my end too.)

I tested these two links in my chrome browser:

F@H AS1: https://assign1.foldingathome.org/
F@H AS2: https://assign2.foldingathome.org/

and they showed what they were supposed to show. Same deal with copying the website from the log. So that would seem to confirm that our firewall is blocking the FAH application but allowing Chrome through. So guess we would just need to put FAH on the firewall's whitelist?
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JimboPalmer
Posts: 2573
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Re: Status stuck at "ready"

Post by JimboPalmer »

I tried to PM you a picture, if the link takes you to a FaceBook album, it should be the last picture.

It is a screenshot of the settings in my Windows firewall for Folding@Home.
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Joe_H
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Re: Status stuck at "ready"

Post by Joe_H »

tua84897 wrote:... So that would seem to confirm that our firewall is blocking the FAH application but allowing Chrome through. So guess we would just need to put FAH on the firewall's whitelist?
Yes, that is what is needed. Specifically the FAHClient.exe file on the Windows computer needs the same permissions as a web browser for upload and download. Have not seen someone post the details of doing that on a SonicWall, but ports 8080 and 80 using HTTP over TCP. Port 8080 is the preferred one, port 80 is the fallback port used if a connection can not be made over 8080.

It has been a while, but as I recall the FAHClient executable has an .exe extension on Linux and OS X as well. But my memory could be off.
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tua84897
Posts: 16
Joined: Wed Jun 03, 2020 3:55 pm

Re: Status stuck at "ready"

Post by tua84897 »

Ok, the IT guys added an exception for F@H, but it's still having the same issue. Log is a bit different now

Code: Select all

*********************** Log Started 2020-06-06T00:32:56Z ***********************
00:32:56:Trying to access database...
00:32:56:Successfully acquired database lock
00:32:56:Read GPUs.txt
00:32:56:Enabled folding slot 00: PAUSED cpu:16 (by user)
00:32:57:****************************** FAHClient ******************************
00:32:57:        Version: 7.6.13
00:32:57:         Author: Joseph Coffland <joseph@cauldrondevelopment.com>
00:32:57:      Copyright: 2020 foldingathome.org
00:32:57:       Homepage: https://foldingathome.org/
00:32:57:           Date: Apr 27 2020
00:32:57:           Time: 21:21:01
00:32:57:       Revision: 5a652817f46116b6e135503af97f18e094414e3b
00:32:57:         Branch: master
00:32:57:       Compiler: Visual C++ 2008
00:32:57:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
00:32:57:       Platform: win32 10
00:32:57:           Bits: 32
00:32:57:           Mode: Release
00:32:57:         Config: C:\Users\ts\AppData\Roaming\FAHClient\config.xml
00:32:57:******************************** CBang ********************************
00:32:57:           Date: Apr 24 2020
00:32:57:           Time: 17:07:55
00:32:57:       Revision: ea081a3b3b0f4a37c4d0440b4f1bc184197c7797
00:32:57:         Branch: master
00:32:57:       Compiler: Visual C++ 2008
00:32:57:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
00:32:57:       Platform: win32 10
00:32:57:           Bits: 32
00:32:57:           Mode: Release
00:32:57:******************************* System ********************************
00:32:57:            CPU: Intel(R) Xeon(R) W-2145 CPU @ 3.70GHz
00:32:57:         CPU ID: GenuineIntel Family 6 Model 85 Stepping 4
00:32:57:           CPUs: 16
00:32:57:         Memory: 31.68GiB
00:32:57:    Free Memory: 26.86GiB
00:32:57:        Threads: WINDOWS_THREADS
00:32:57:     OS Version: 6.2
00:32:57:    Has Battery: false
00:32:57:     On Battery: false
00:32:57:     UTC Offset: -4
00:32:57:            PID: 15776
00:32:57:            CWD: C:\Users\ts\AppData\Roaming\FAHClient
00:32:57:  Win32 Service: false
00:32:57:             OS: Windows 10 Enterprise
00:32:57:        OS Arch: AMD64
00:32:57:           GPUs: 1
00:32:57:          GPU 0: Bus:101 Slot:0 Func:0 NVIDIA:5 GP104GL [Quadro P4000]
00:32:57:  CUDA Device 0: Platform:0 Device:0 Bus:101 Slot:0 Compute:6.1 Driver:10.2
00:32:57:OpenCL Device 0: Platform:0 Device:0 Bus:101 Slot:0 Compute:1.2 Driver:442.92
00:32:57:******************************* libFAH ********************************
00:32:57:           Date: Apr 15 2020
00:32:57:           Time: 14:53:14
00:32:57:       Revision: 216968bc7025029c841ed6e36e81a03a316890d3
00:32:57:         Branch: master
00:32:57:       Compiler: Visual C++ 2008
00:32:57:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
00:32:57:       Platform: win32 10
00:32:57:           Bits: 32
00:32:57:           Mode: Release
00:32:57:***********************************************************************
00:32:57:<config>
00:32:57:  <!-- Folding Slot Configuration -->
00:32:57:  <cause v='COVID_19'/>
00:32:57:
00:32:57:  <!-- Network -->
00:32:57:  <proxy v='96.90.43.91:8080'/>
00:32:57:  <proxy-pass v='*****'/>
00:32:57:  <proxy-user v='ts@jkroller'/>
00:32:57:
00:32:57:  <!-- Slot Control -->
00:32:57:  <power v='FULL'/>
00:32:57:
00:32:57:  <!-- User Information -->
00:32:57:  <passkey v='*****'/>
00:32:57:  <team v='265458'/>
00:32:57:  <user v='SlimJimTimmyTim'/>
00:32:57:
00:32:57:  <!-- Folding Slots -->
00:32:57:  <slot id='0' type='CPU'>
00:32:57:    <paused v='true'/>
00:32:57:  </slot>
00:32:57:</config>
00:33:11:3:127.0.0.1:New Web session
00:33:17:FS00:Unpaused
00:33:18:WU00:FS00:Connecting to assign1.foldingathome.org:80
00:33:18:WU00:FS00:Assigned to work server 128.252.203.1
00:33:18:WU00:FS00:Requesting new work unit for slot 00: READY cpu:16 from 128.252.203.1
00:33:18:WU00:FS00:Connecting to 128.252.203.1:8080
00:33:39:ERROR:WU00:FS00:Exception: 10002: Received short response, expected 512 bytes, got 0
00:33:40:WU00:FS00:Connecting to assign1.foldingathome.org:80
00:33:40:WU00:FS00:Assigned to work server 40.121.152.108
00:33:40:WU00:FS00:Requesting new work unit for slot 00: READY cpu:16 from 40.121.152.108
00:33:40:WU00:FS00:Connecting to 40.121.152.108:8080
00:33:57:Removing old file 'configs/config-20200603-201128.xml'
00:33:57:Saving configuration to config.xml
00:33:57:<config>
00:33:57:  <!-- Folding Slot Configuration -->
00:33:57:  <cause v='COVID_19'/>
00:33:57:
00:33:57:  <!-- Network -->
00:33:57:  <proxy v='96.90.43.91:8080'/>
00:33:57:  <proxy-pass v='*****'/>
00:33:57:  <proxy-user v='ts@jkroller'/>
00:33:57:
00:33:57:  <!-- Slot Control -->
00:33:57:  <power v='FULL'/>
00:33:57:
00:33:57:  <!-- User Information -->
00:33:57:  <passkey v='*****'/>
00:33:57:  <team v='265458'/>
00:33:57:  <user v='SlimJimTimmyTim'/>
00:33:57:
00:33:57:  <!-- Folding Slots -->
00:33:57:  <slot id='0' type='CPU'/>
00:33:57:</config>
00:34:01:ERROR:WU00:FS00:Exception: 10002: Received short response, expected 512 bytes, got 0
00:34:40:WU00:FS00:Connecting to assign1.foldingathome.org:80
00:34:40:WU00:FS00:Assigned to work server 3.133.76.19
00:34:40:WU00:FS00:Requesting new work unit for slot 00: READY cpu:16 from 3.133.76.19
00:34:40:WU00:FS00:Connecting to 3.133.76.19:8080
00:36:13:ERROR:WU00:FS00:Exception: 10002: Received short response, expected 512 bytes, got 0
00:36:17:WU00:FS00:Connecting to assign1.foldingathome.org:80
00:36:17:WU00:FS00:Assigned to work server 128.252.203.4
00:36:17:WU00:FS00:Requesting new work unit for slot 00: READY cpu:16 from 128.252.203.4
00:36:17:WU00:FS00:Connecting to 128.252.203.4:8080
00:36:32:FS00:Paused
00:36:39:ERROR:WU00:FS00:Exception: 10002: Received short response, expected 512 bytes, got 0
00:37:00:Removing old file 'configs/config-20200603-201248.xml'
00:37:00:Saving configuration to config.xml
00:37:00:<config>
00:37:00:  <!-- Folding Slot Configuration -->
00:37:00:  <cause v='COVID_19'/>
00:37:00:
00:37:00:  <!-- Network -->
00:37:00:  <proxy v='96.90.43.91:8080'/>
00:37:00:  <proxy-pass v='*****'/>
00:37:00:  <proxy-user v='ts@jkroller'/>
00:37:00:
00:37:00:  <!-- Slot Control -->
00:37:00:  <power v='FULL'/>
00:37:00:
00:37:00:  <!-- User Information -->
00:37:00:  <passkey v='*****'/>
00:37:00:  <team v='265458'/>
00:37:00:  <user v='SlimJimTimmyTim'/>
00:37:00:
00:37:00:  <!-- Folding Slots -->
00:37:00:  <slot id='0' type='CPU'>
00:37:00:    <paused v='true'/>
00:37:00:  </slot>
00:37:00:</config>
01:02:37:FS00:Unpaused
01:02:38:WU00:FS00:Connecting to assign1.foldingathome.org:80
01:02:38:WU00:FS00:Assigned to work server 40.114.52.201
01:02:38:WU00:FS00:Requesting new work unit for slot 00: READY cpu:16 from 40.114.52.201
01:02:38:WU00:FS00:Connecting to 40.114.52.201:8080
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PantherX
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Posts: 7020
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Contact PantherX

Re: Status stuck at "ready"

Post by PantherX »

It seems that the client can now successfully communicate with the Assignment Server. The AS instructs the client to talk to a particular Work Server which has WUs that match the client's preferences. The client attempts to talk to the WS but that fails. I believe that the firewall might be blocking those connections. If your Internal IT team needs a list of IP Addresses to be whitelisted, all of them are here: https://apps.foldingathome.org/serverstats
ETA:
Now ↞ Very Soon ↔ Soon ↔ Soon-ish ↔ Not Soon ↠ End Of Time

Welcome To The F@H Support Forum Ӂ Troubleshooting Bad WUs Ӂ Troubleshooting Server Connectivity Issues
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bruce
Posts: 20910
Joined: Thu Nov 29, 2007 10:13 pm
Location: So. Cal.

Re: Status stuck at "ready"

Post by bruce »

your IT team may be expecting FAHClient to be using DNS. Most of the communications is done with explicit IP addresses which is relatively unusual in modern internet communications.
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tua84897
Posts: 16
Joined: Wed Jun 03, 2020 3:55 pm

Re: Status stuck at "ready"

Post by tua84897 »

Whitelisted the IP addresses in the firewall, still not working. It's displaying the description of the protein, ETA, estimated points, etc in my web browser, but it's still stuck on "ready"

The log has changed too, here's the new error message:

Code: Select all

*********************** Log Started 2020-06-08T17:58:55Z ***********************
17:58:55:Trying to access database...
17:58:55:Successfully acquired database lock
17:58:55:Read GPUs.txt
17:58:56:Enabled folding slot 00: PAUSED cpu:16 (by user)
17:58:56:****************************** FAHClient ******************************
17:58:56:        Version: 7.6.13
17:58:56:         Author: Joseph Coffland <joseph@cauldrondevelopment.com>
17:58:56:      Copyright: 2020 foldingathome.org
17:58:56:       Homepage: https://foldingathome.org/
17:58:56:           Date: Apr 27 2020
17:58:56:           Time: 21:21:01
17:58:56:       Revision: 5a652817f46116b6e135503af97f18e094414e3b
17:58:56:         Branch: master
17:58:56:       Compiler: Visual C++ 2008
17:58:56:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
17:58:56:       Platform: win32 10
17:58:56:           Bits: 32
17:58:56:           Mode: Release
17:58:56:           Args: --open-web-control
17:58:56:         Config: C:\Users\ts\AppData\Roaming\FAHClient\config.xml
17:58:56:******************************** CBang ********************************
17:58:56:           Date: Apr 24 2020
17:58:56:           Time: 17:07:55
17:58:56:       Revision: ea081a3b3b0f4a37c4d0440b4f1bc184197c7797
17:58:56:         Branch: master
17:58:56:       Compiler: Visual C++ 2008
17:58:56:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
17:58:56:       Platform: win32 10
17:58:56:           Bits: 32
17:58:56:           Mode: Release
17:58:56:******************************* System ********************************
17:58:56:            CPU: Intel(R) Xeon(R) W-2145 CPU @ 3.70GHz
17:58:56:         CPU ID: GenuineIntel Family 6 Model 85 Stepping 4
17:58:56:           CPUs: 16
17:58:56:         Memory: 31.68GiB
17:58:56:    Free Memory: 25.03GiB
17:58:56:        Threads: WINDOWS_THREADS
17:58:56:     OS Version: 6.2
17:58:56:    Has Battery: false
17:58:56:     On Battery: false
17:58:56:     UTC Offset: -4
17:58:56:            PID: 6112
17:58:56:            CWD: C:\Users\ts\AppData\Roaming\FAHClient
17:58:56:  Win32 Service: false
17:58:56:             OS: Windows 10 Enterprise
17:58:56:        OS Arch: AMD64
17:58:56:           GPUs: 1
17:58:56:          GPU 0: Bus:101 Slot:0 Func:0 NVIDIA:5 GP104GL [Quadro P4000]
17:58:56:  CUDA Device 0: Platform:0 Device:0 Bus:101 Slot:0 Compute:6.1 Driver:10.2
17:58:56:OpenCL Device 0: Platform:0 Device:0 Bus:101 Slot:0 Compute:1.2 Driver:442.92
17:58:56:******************************* libFAH ********************************
17:58:56:           Date: Apr 15 2020
17:58:56:           Time: 14:53:14
17:58:56:       Revision: 216968bc7025029c841ed6e36e81a03a316890d3
17:58:56:         Branch: master
17:58:56:       Compiler: Visual C++ 2008
17:58:56:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
17:58:56:       Platform: win32 10
17:58:56:           Bits: 32
17:58:56:           Mode: Release
17:58:56:***********************************************************************
17:58:56:<config>
17:58:56:  <!-- Folding Slot Configuration -->
17:58:56:  <cause v='COVID_19'/>
17:58:56:
17:58:56:  <!-- Network -->
17:58:56:  <proxy v='96.90.43.91:8080'/>
17:58:56:  <proxy-pass v='*****'/>
17:58:56:  <proxy-user v='ts@jkroller'/>
17:58:56:
17:58:56:  <!-- Slot Control -->
17:58:56:  <power v='FULL'/>
17:58:56:
17:58:56:  <!-- User Information -->
17:58:56:  <passkey v='*****'/>
17:58:56:  <team v='265458'/>
17:58:56:  <user v='SlimJimTimmyTim'/>
17:58:56:
17:58:56:  <!-- Folding Slots -->
17:58:56:  <slot id='0' type='CPU'>
17:58:56:    <paused v='true'/>
17:58:56:  </slot>
17:58:56:</config>
17:58:59:3:127.0.0.1:New Web session
17:59:03:FS00:Unpaused
17:59:03:WU00:FS00:Downloading core from http://cores.foldingathome.org/v7/win/64bit/avx/Core_a7.fah
17:59:03:WU00:FS00:Connecting to cores.foldingathome.org:80
17:59:23:ERROR:WU00:FS00:Exception: Failed to read stream
17:59:56:Removing old file 'configs/config-20200604-201907.xml'
17:59:56:Saving configuration to config.xml
17:59:56:<config>
17:59:56:  <!-- Folding Slot Configuration -->
17:59:56:  <cause v='COVID_19'/>
17:59:56:
17:59:56:  <!-- Network -->
17:59:56:  <proxy v='96.90.43.91:8080'/>
17:59:56:  <proxy-pass v='*****'/>
17:59:56:  <proxy-user v='ts@jkroller'/>
17:59:56:
17:59:56:  <!-- Slot Control -->
17:59:56:  <power v='FULL'/>
17:59:56:
17:59:56:  <!-- User Information -->
17:59:56:  <passkey v='*****'/>
17:59:56:  <team v='265458'/>
17:59:56:  <user v='SlimJimTimmyTim'/>
17:59:56:
17:59:56:  <!-- Folding Slots -->
17:59:56:  <slot id='0' type='CPU'/>
17:59:56:</config>
18:00:03:WU00:FS00:Downloading core from http://cores.foldingathome.org/v7/win/64bit/avx/Core_a7.fah
18:00:03:WU00:FS00:Connecting to cores.foldingathome.org:80
18:00:23:ERROR:WU00:FS00:Exception: Failed to read stream
18:00:24:ERROR:Receive error: 10053: An established connection was aborted by the software in your host machine.
18:01:41:WU00:FS00:Downloading core from http://cores.foldingathome.org/v7/win/64bit/avx/Core_a7.fah
18:01:41:WU00:FS00:Connecting to cores.foldingathome.org:80
18:02:00:ERROR:WU00:FS00:Exception: Failed to read stream
18:02:00:ERROR:Receive error: 10053: An established connection was aborted by the software in your host machine.
18:04:18:WU00:FS00:Downloading core from http://cores.foldingathome.org/v7/win/64bit/avx/Core_a7.fah
18:04:18:WU00:FS00:Connecting to cores.foldingathome.org:80
18:04:37:ERROR:WU00:FS00:Exception: Failed to read stream
18:04:37:ERROR:Receive error: 10053: An established connection was aborted by the software in your host machine.
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bruce
Posts: 20910
Joined: Thu Nov 29, 2007 10:13 pm
Location: So. Cal.

Re: Status stuck at "ready"

Post by bruce »

"Failed to read stream" generally indicates a problem at the server end as does Received short response, expected 8 bytes, got 0. (though it might be a firewall issue). I

'assign3.foldingathome.org:80': 10002: Received short response, expected 8

Try putting 'assign3.foldingathome.org:80 into your browser and I'll bet you get a normal response. This will confirm your firewall knows your browser should be permitted to connect there but your firewall is not letting FAHClient connect to the same address.
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