MacBook Air - Mid 2012 - Issues installing the new client
Posted: Sat Jul 14, 2018 6:34 pm
Dear all,
until Thursday I have been using the older client on my Mac Book Air Mid 2012 running on macOS High Sierra, Version 10.13.6. Since the experience with the new client 7.5.1 on my PC has been great, I decided to install the new version also on my MacBookAir. I did not take any particular precautions, just downloaded the zip file, extracted the package and installed it (I also wanted to test if something wrong could happen by simply installing the new client without uninstalling the older version first).
After the installation was completed without particular errors it was not possible to load the client. Accessing from the browser would not work, as it would try to connect without finding the client, while if I tried to start FAHControl it would fire up, but I could not do anything, since the client was not detected. Worse, the UserEventAgent and the launchd daemons were clogging my CPU, fans spinning fast, notebook getting hot, batteries being emptied ultr@fast. On Friday I took some time to understand a little bit better what was going and soon realised that by uninstalling the client the correct way (using the supplied uninstaller) I could solve the issue related to the UserEventAgent and Launchd, with both going back to normal CPU loads.
I did try to install the 7.5.1 client a second time without success, with the same issues regarding UserEventAgent and Launchd: also this time, uninstalling the software with the uninstaller would solve the issue.
I have the feeling that my Security & Privacy settings are interfering with the installation of the client, but I do not know how to correct the situation: usually, if I try to install software which is downloaded outside the apple store circuit, the installation stops and I am asked to confirm my decision (of installing such a software) by inserting the administrator password. But this time, it does not happen, I do not get any warnings and in Settings>Security & Privacy, where I usually find the blocked applications, there is nothing to unlock.
Does anyone have any suggestions that could help to install the new client on my Mac?
Thank you!
matitaccia
until Thursday I have been using the older client on my Mac Book Air Mid 2012 running on macOS High Sierra, Version 10.13.6. Since the experience with the new client 7.5.1 on my PC has been great, I decided to install the new version also on my MacBookAir. I did not take any particular precautions, just downloaded the zip file, extracted the package and installed it (I also wanted to test if something wrong could happen by simply installing the new client without uninstalling the older version first).
After the installation was completed without particular errors it was not possible to load the client. Accessing from the browser would not work, as it would try to connect without finding the client, while if I tried to start FAHControl it would fire up, but I could not do anything, since the client was not detected. Worse, the UserEventAgent and the launchd daemons were clogging my CPU, fans spinning fast, notebook getting hot, batteries being emptied ultr@fast. On Friday I took some time to understand a little bit better what was going and soon realised that by uninstalling the client the correct way (using the supplied uninstaller) I could solve the issue related to the UserEventAgent and Launchd, with both going back to normal CPU loads.
I did try to install the 7.5.1 client a second time without success, with the same issues regarding UserEventAgent and Launchd: also this time, uninstalling the software with the uninstaller would solve the issue.
I have the feeling that my Security & Privacy settings are interfering with the installation of the client, but I do not know how to correct the situation: usually, if I try to install software which is downloaded outside the apple store circuit, the installation stops and I am asked to confirm my decision (of installing such a software) by inserting the administrator password. But this time, it does not happen, I do not get any warnings and in Settings>Security & Privacy, where I usually find the blocked applications, there is nothing to unlock.
Does anyone have any suggestions that could help to install the new client on my Mac?
Thank you!
matitaccia